Mary Buckles
District Manager, Human Resources
3111 Roslyn Dr. Middletown,,OH
Summary
Professional District Manager with a strong focus on team collaboration and team building to achieve optimal results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and consistently delivering on organizational goals.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
District Manager
Domino’s Pizza
01.2011 - 01.2023
- Recognized as the youngest and longest-tenured District Manager in franchise history, demonstrating leadership and commitment.
- Supervised a diverse team of over 80 employees across eight locations, fostering talent development and leadership.
- Optimized delivery routes by tracking and analyzing key performance indicators (KPIs) using spreadsheets and forecasting tools, decreasing service times by 11% in one month, proving operational excellence.
- Achieved a 15% improvement in customer satisfaction ratings by implementing changes based on feedback from customer surveys and performance tracking, enhancing the overall customer experience and product quality.
- Developed and implemented a training program with ongoing incentives focused on collaboration and team building, raising employee morale by 21% in three months through effective coaching and employee development strategies.
- Conducted regular store visits to ensure compliance with company policies and standards, and food safety regulations, demonstrating attention to detail.
General Manager
Domino’s Pizza
01.2002 - 01.2011
- Utilized customer feedback to implement improvements to service, enhancing customer experience and increasing profitability through strategic planning.
- Scheduled staff according to business volume, maintaining labor costs 1% below franchise expectations through effective budgeting and optimizing workflow.
- Managed inventory levels, ensuring adequate supplies and minimizing waste, keeping food costs at 0.2% below company guidelines, demonstrating strong budgeting skills and accuracy.
- Oversaw the complete employee life cycle, including recruitment, interviewing, onboarding, and offboarding, utilizing strong management and organizational skills for effective talent development and team building.
Assistant Manager
Domino’s Pizza
01.1993 - 01.2002
- Resolved customer complaints quickly and effectively, building customer trust and loyalty and enhancing the customer experience through conflict resolution skills and empathetic communication.
- Assisted in overseeing daily operations, managing staff, and ensuring optimal operational efficiency.
- Displayed transparency to staff members during challenging issues, diffusing tense situations with proficient problem-solving skills, interpersonal awareness, and empathic communication.
- Monitored employee records and payroll information, upholding privacy and demonstrating professionalism with sensitive information.
- Developed customer relationships by demonstrating a friendly and professional attitude, encouraging repeat business and sales through consistent engagement.
- Assisted customers in navigating through website features and functions to locate desired information, providing clear communication and technical support.
Education
Bachelor's Degree - Business Administration and Human Resources
Franklin University
Columbus, OH 05.2025 - Current
Associate's Degree - Human Resources and Business Management
Clark State College
Springfield, OH 06.2023 - 05.2025
Skills
- Prioritization and Time Management
- Interpersonal Skills
- Active Listening
- Technical Efficiency
- Training and Coaching
- Conflict Resolution and Problem-Solving
- Written and Verbal Communication
- Detail-Oriented and Organization
- Multi-Tasking
- Performance and Team Management
- Customer Service
- Google Workspace and Spreadsheets
- Human Resource Information Systems (HRIS) and Applicant Tracking Systems (ATS)
- Artificial Intelligence (AI)
- Employee Engagement
- Talent and Team Development
- Leadership Skills
- Recruiting and Hiring
Accomplishments
- 5-Star Store Corporate Inspection, 2003-2004, 2007-2011
- District Record Sales, 2012-2013, 2018, 2022 – District quarterly sales increase + $125,000, demonstrating sales acumen and strategic planning.
- Delivery Time Record, 2008 to Present - Achieved four deliveries in 19 minutes and 41 seconds, enhancing operational efficiency and workflow.
- Best Customer Satisfaction Scores, 2008-2010 - Achieved the highest feedback scores out of 19 stores, highlighting commitment to product quality and customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor's Degree - Business Administration and Human Resources
Franklin University
05.2025 - Current
Associate's Degree - Human Resources and Business Management
Clark State College
06.2023 - 05.2025
District Manager
Domino’s Pizza
01.2011 - 01.2023
General Manager
Domino’s Pizza
01.2002 - 01.2011
Assistant Manager
Domino’s Pizza
01.1993 - 01.2002
COMMUNITY SERVICE
Community Outreach Program, Springfield, OH, 2021-09, 2022-11
- Created an outreach program, assisting community members during the COVID-19 pandemic, demonstrating leadership and empathy.
- Increased client savings by educating on household budgeting and community resource utilization.
- Directed clients on unemployment appeal procedures, resulting in seven favorable decisions out of eight, showcasing strong advocacy and problem-solving skills.
- Provided transportation for necessary appointments, religious services, and educational institutions, providing consistent support and proving reliability.