MARIO ESPITIA
Waiter, Server, Bar Server
Salt Lake City
Summary
Dynamic Waiter, bar server and sommelier with a proven track record at Celebrity Cruises, enhancing guest experiences through expert beverage recommendations and exceptional service. Skilled in multitasking and maintaining hygiene standards, I successfully increased great meal recommendations and bar revenue by upselling premium drinks while fostering strong customer relationships. Committed to teamwork and workplace safety.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Bar Server and Sommelier
Celebrity Cruises
01.2017 - 12.2017
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
Restaurant Waiter
Celebrity Cruises
04.2014 - 04.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - Hospitality
Spirits Hospitality Food And Beverage
Bogota, Colombia 05.2001 -
Skills
Hygiene practices
Multitasking efficiency
Teamwork orientation
Cleanliness standards
Menu memorization
Workplace safety
Timeline
Bar Server and Sommelier
Celebrity Cruises
01.2017 - 12.2017
Restaurant Waiter
Celebrity Cruises
04.2014 - 04.2016
Diploma - Hospitality
Spirits Hospitality Food And Beverage
05.2001 -
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