Mario Figueroa
Glendale Heights,IL
Summary
Dynamic Sales Manager with a proven track record at AT&T, excelling in client relationship management and sales strategy development. Achieved consistent sales targets while training staff and enhancing product knowledge. Recognized for resolving customer issues effectively, driving satisfaction and retention, and implementing continuous improvements for business growth.
Overview
7
7
years of professional experience
Work History
Sales Manager
AT&T
Glen Ellyn, IL
11.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Associate
AT&T
Glen Ellyn, IL
03.2020 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Server
Stonewood Ale House
Schaumburg, IL
05.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Stonewood Ale House
Schaumburg, IL
05.2018 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Skills
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Client relationship management
- Sales strategy development
- Strategic planning
- Resolution-oriented
- Continuous improvements
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
AT&T
11.2021 - Current
Sales Associate
AT&T
03.2020 - 11.2021
Server
Stonewood Ale House
05.2018 - 02.2020
Bartender
Stonewood Ale House
05.2018 - 02.2020