Mario Garcia
Houston,TX
Summary
Proactive and meticulous Team Leader with over 3 years of experience in the Quick Service Restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
Work History
Sandwhich Artist and Night Shift Manager
SUBWAY®Restaurants
Houston, TX
12.2019 - Current
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Operated manual and electric appliances to peel, slice and trim food.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Skills
- Customer Inquiries
- Procurement Strategies
- Team Goals
- Safety and Security Enforcement
- Customer Loyalty
- Employee Coaching and Motivation
Languages
Spanish
Native or Bilingual
Hobbies:
- Playing Video
- Collecting figures
- Reading
- Watching movies
- Spending time with family and friends
Timeline
Sandwhich Artist and Night Shift Manager
SUBWAY®Restaurants
12.2019 - Current