Mario Garnica
Victorville,CA
Summary
Developed skills in fast-paced logistics environment, focusing on efficiency and accuracy. Skilled in analyzing data and optimizing processes, ready to transition into new field. Committed to leveraging transferrable skills to drive success in new role.
Overview
24
24
years of professional experience
Work History
Routing Specialist
Vitco Food Services
12.2014 - Current
- Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
- Enhanced communication between drivers and dispatchers by implementing reliable mobile communication systems.
- Implemented GPS tracking technology to monitor driver progress and improve route accuracy.
- Continuously updated existing routes based on feedback from drivers and customers alike, ensuring the most efficient and effective routes were in place.
- Developed contingency plans for unexpected traffic or weather conditions, maintaining efficient operations under challenging circumstances.
Night Auditor
Red Roof Inn Hotel
11.2011 - 11.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Technical Support Representative
DIRECTV
08.2010 - 07.2011
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Directory Assistance Operator
Verizon Communications Inc
02.2005 - 07.2010
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Resolved customer inquiries with professionalism and detailed knowledge of company services.
- Supported colleagues during peak periods, assisting with overflow calls when needed.
Culinary Specialist
United States Navy, USN
07.2000 - 07.2004
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
Education
High School Diploma -
CHAFFEY HIGH SCHOOL
Ontario, CA06-2000
Skills
- Multitasking efficiency
- Strong communication skills
- Safety protocols adherence
- Continuous improvement mindset
- Fleet management experience
- Routing software mastery
- Route optimization expertise
- Project management fundamentals
- Regulatory compliance awareness
Timeline
Routing Specialist
Vitco Food Services
12.2014 - Current
Night Auditor
Red Roof Inn Hotel
11.2011 - 11.2014
Technical Support Representative
DIRECTV
08.2010 - 07.2011
Directory Assistance Operator
Verizon Communications Inc
02.2005 - 07.2010
Culinary Specialist
United States Navy, USN
07.2000 - 07.2004
High School Diploma -
CHAFFEY HIGH SCHOOL
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