Mario Garza
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Customer Service Manager
North McColl automotive
Edinburg, Texas
05.2022 - Current
- Trained staff on customer service best practices and product knowledge.
- Managed daily operations of cosmetic counter to ensure smooth functioning.
- Coordinated daily operations to ensure seamless customer experiences.
- Oversaw customer account management and relationship building initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Oversaw inventory management, ensuring adequate stock levels of products.
- Assisted customers with product selection and provided personalized beauty consultations.
- Developed visually appealing displays to attract customers and showcase products.
- Collaborated with sales team to achieve store goals and drive sales performance.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Developed and maintained relationships with customers to ensure repeat business.
- Participated in team meetings to discuss strategies for increasing sales volumes.
- Managed cash registers accurately while processing transactions efficiently.
- Organized promotional events to increase sales volume.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Provided guidance on makeup techniques during special events such as weddings or proms.
- Reviewed sales reports, daily metrics, and observational selling techniques to devise strategies to improve revenue.
- Provided demonstrations of cosmetic products to potential buyers.
- Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
- Inspected displays regularly for cleanliness, accuracy and organization.
- Analyzed sales data to identify areas of improvement or opportunities for growth.
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Followed safety and maintenance standards to keep beauty tools and customer areas clean and organized.
- Established relationships with local media outlets for advertising campaigns.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Advised customers on the latest trends in cosmetics products.
- Planned and implemented promotional events, communicating advertising, and sales information to beauty advisors and retail managers.
- Inspired beauty and confidence to help customers embrace individual styles.
- Balanced cash registers at end of shift to ensure accuracy.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Built lasting client relationships by organizing and planning sales events.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Cosmetic Counter Manager
Bealls
McAllen, Texas
06.2015 - 12.2019
- Managed daily operations of cosmetic counter to ensure smooth functioning.
- Trained and mentored staff on product knowledge and customer service techniques.
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Oversaw inventory management, ensuring adequate stock levels of products.
- Assisted customers with product selection and provided personalized beauty consultations.
- Developed visually appealing displays to attract customers and showcase products.
- Collaborated with sales team to achieve store goals and drive sales performance.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Resolved customer complaints in a professional manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Managed cash registers accurately while processing transactions efficiently.
- Organized promotional events to increase sales volume.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Maintained inventory records and placed orders for new merchandise as needed.
- Reviewed sales reports, daily metrics, and observational selling techniques to devise strategies to improve revenue.
- Provided demonstrations of cosmetic products to potential buyers.
- Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
- Inspected displays regularly for cleanliness, accuracy and organization.
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Followed safety and maintenance standards to keep beauty tools and customer areas clean and organized.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Ensured compliance with company policies and procedures at the counter level.
- Advised customers on the latest trends in cosmetics products.
- Planned and implemented promotional events, communicating advertising, and sales information to beauty advisors and retail managers.
- Inspired beauty and confidence to help customers embrace individual styles.
- Assisted customers with product selection, application and purchase decisions.
- Encouraged customers to try new products through personal recommendations.
- Monitored stock levels to ensure sufficient supply of products.
- Implemented merchandising displays and promotional products to meet marketing standards.
Education
Arvin High School
Arvin, CASkills
- Customer relationship management
- Staff training
- Inventory management
- Visual merchandising
- Team collaboration
- Event planning
- Problem solving
- Effective communication
- Conflict resolution
- Strategic thinking
- Customer engagement
- Adaptability
- Exceptional telephone etiquette
- Relationship building
- Meticulous attention to detail
- Team building and leadership
- Quality assurance
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Manager
North McColl automotive
05.2022 - Current
Cosmetic Counter Manager
Bealls
06.2015 - 12.2019
Arvin High School