Mario Gomez
Royse City,TX
Summary
Dynamic hospitality professional with a proven track record at Sheraton Hotels, excelling in customer service and event management. Skilled in food service and time management, I consistently enhanced guest experiences through personalized service and effective communication, leading to positive feedback and repeat business. Committed to maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Banquet Server
Sheraton Hotels
Dallas, TX
04.2024 - Current
- Assisted in setting up buffet stations, ensuring all food items were well-presented and replenished as needed.
- Coordinated with kitchen staff to ensure timely delivery of meals, enhancing overall guest satisfaction.
- Maintained cleanliness of dining areas, promptly clearing tables and resetting for new guests.
- Facilitated smooth communication between guests and kitchen staff to accommodate special requests and dietary restrictions.
- Engaged with guests to provide personalized service, resulting in positive feedback and repeat business.
- Collaborated with fellow servers to efficiently manage high-volume service periods, maintaining quality standards.
Online Delivery
Walmart
Rockwall, TX
12.2023 - 04.2024
- Developed engaging online course materials to enhance student learning experiences.
- Facilitated virtual workshops to increase student participation and feedback.
- Assisted in troubleshooting technical issues to ensure seamless delivery of online content.
- Collaborated with team members to refine course objectives and learning outcomes.
Skate Manager
Dad’s Broadway Skateland
Mesquite, TX
04.2020 - 01.2021
- Managed daily operations, ensuring smooth functioning of skate sessions and events.
- Supervised staff performance, providing feedback and fostering a collaborative team environment.
- Resolved customer complaints effectively, improving overall service quality and experience.
- Trained new employees on operational procedures and customer service excellence.
Education
High School Diploma -
International Leadership of Texas
Garland, TX05.2023
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Event setup and breakdown
- Hospitality service expertise
- Proper food handling
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Server
Sheraton Hotels
04.2024 - Current
Online Delivery
Walmart
12.2023 - 04.2024
Skate Manager
Dad’s Broadway Skateland
04.2020 - 01.2021
High School Diploma -
International Leadership of Texas