Mario Hinton
Oklahoma City,OK
Summary
Retail Sales Associate with more than [6] years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Team leadership Scheduling knowledge Stock management Point of Sale systems Accurate money handling Decision-making skill Strong multi-tasking Dependable and reliable Opening and closing procedures Inventory management Excellent people skills Stocking Natural leader Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Safely lifts up to 100 pounds.
Overview
29
29
years of professional experience
Work History
Process Assistant
Amazon
10.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Manager
Walmart
10.2014 - 07.2021
- POS systems knowledge
- Customer-oriented
- Store displays
- Staff training and development, Resolved customer service issues promptly
- Maintained work environment in clean and sanitary manner
- Trained new employees on proper protocols and customer service standards
- Prepared materials for following shift
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Verified that all customers received receipts for purchases
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Team member
Target
11.2013 - 01.2014
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Verified that all customers received receipts for their purchases
- Organized racks and shelves to maintain the visual appeal of the store
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays.
Overnight manager/trainer
03.2005 - 06.2013
Service Manager
Walmart
03.1999 - 03.2005
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed department processes and procedures to boost customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Mechanic
B & M Automotive
04.1997 - 03.1999
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
Mechanic
Casey's Transplant
02.1995 - 03.1998
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Coursework in Merchandising, Business Communications and Hospitality Management -
Wilson high school
Support manager - undefined
Walmart
03.2005
High School Diploma - undefined
1993
Skills
- Strategic Decision-Making
- Constructive Feedback
- Process Evaluations
- Process Inspections
Timeline
Process Assistant
Amazon
10.2021 - Current
Manager
Walmart
10.2014 - 07.2021
Team member
Target
11.2013 - 01.2014
Overnight manager/trainer
03.2005 - 06.2013
Service Manager
Walmart
03.1999 - 03.2005
Mechanic
B & M Automotive
04.1997 - 03.1999
Mechanic
Casey's Transplant
02.1995 - 03.1998
Coursework in Merchandising, Business Communications and Hospitality Management -
Wilson high school
Support manager - undefined
Walmart
High School Diploma - undefined
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