Michelangelo Cruz
Aberdeen Proving Ground,MD
Summary
Organized and dedicated Process Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
09.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of labor hours
- Assisting floor as associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to Area Manager
Crew Chief
Stanley Steamer
10.2018 - 01.2020
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Delivered exceptional cleaning service on customers carpet, tile, wood, and furniture receiving 95%
in customer service feedback survey. - Responsible for handling check, cash and credit card transactions with 100% accuracy.
- Retail carpet cleaning products and services to obtain maximum commission potential.
- Adhered to all company safety policies and state laws when operating a motor vehicle.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
25U Signal Support Systems Specialist
United States Army
08.2013 - 08.2017
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Coordinated and tracked over 500 service reports for computers, radios and other telecommunications ensuring 100% compliance for company policy and procedures.
- Maintained equipment valued in over $1M including monthly preventative maintenance.
- Conducted radio and telecommunication training for 150 members of the US military.
- Ensured military members were capable to install, operate and manage their equipment.
- Responsible for Installing, configuring and troubleshooting US government network automation equipment.
Education
Bachelor of Science - Computer And Information Sciences
Western Governors University
Online05.2026
No Degree - CompTIA Security+
New Horizons
Richmond, VA02.2021
Skills
- Process Improvement
- Maintaining Quality Assurance Standards
- Operational Standards
- Strategic Decision-Making
- Inventory Accuracy
- Inventory Audits
- Work Orders
- Adaptability and Flexibility
- Troubleshoot Instrumentation
- Installation and Maintenance
- Hardware and Software Monitoring
- Task Prioritization
- Verbal and Written Communication
Certification
- CompTIA Security+ ce Certification
Timeline
Process Assistant
Amazon
09.2021 - Current
Crew Chief
Stanley Steamer
10.2018 - 01.2020
25U Signal Support Systems Specialist
United States Army
08.2013 - 08.2017
Bachelor of Science - Computer And Information Sciences
Western Governors University
No Degree - CompTIA Security+
New Horizons
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