Mario Hinton
Spanaway,WA
Summary
Custodial and retail management professional with a strong background in team leadership and inventory management. Maintains high standards of cleanliness and safety while enhancing operational efficiency. Focused on driving sales growth and improving customer satisfaction through effective staff training and resource management.
Overview
13
13
years of professional experience
Work History
Custodian Supervisor
Pacific Lutheran University
Tacoma, Washington
06.2024 - Current
- Supervised team of fifteen custodial employees to ensure efficient operations
- Maintained clean, safe, and fully stocked campus buildings.
- Monitor cleaning quality
- Ensure each area has all Materials needed for service
- Coordinate daily work assignments
- Ensured each area had necessary materials for service delivery
- Order and Track Custodial Supplies
- Responded to building maintenance requests
- Maintain consistent Custodial standards across assigned facilities
Learning Ambassador
Amazon
Lacey, WA
10.2021 - 03.2024
- Supervised shipping and dock operations to ensure timely processing of freight
- Facilitated efficient loading and unloading of freight shipments
- Coordinated team assignments
- Maintained safe and efficient dock operations
- Ensuring load was properly secured before departure
- Assigned team tasks to improve workflow efficiency
- Maintained safety protocols and operational standards for efficient dock operations
Assistant Store Manager
Walmart
Lakewood, WA
10.2013 - 07.2021
- Managed Automotive Service Center Operations on a daily basis
- Supervised and scheduled staff to ensure adequate coverage and operational efficiency
- Verified Vehicle Maintenance and Repair work upon completion
- Processed payroll and managed recruitment, hiring, and training of employees to strengthen team capabilities
- Maintained safe, efficient shop operations while enhancing customer satisfaction and team collaboration
Maintance Supervisor
Walmart
West Sacramento
09.2014 - 08.2017
- Utilized POS systems to efficiently process transactions and manage inventory. Focused on providing exceptional customer service to enhance client satisfaction. Designed and arranged store displays to attract customer attention and boost sales. Conducted staff training sessions to enhance employee skills and knowledge. Resolved customer service issues promptly.
- Maintained work environment in a clean and sanitary manner.
- Trained new employees on protocols and customer service standards, enhancing team readiness.
- Trained new employees on proper protocols and customer service standards.
- Addressed customer relations issues with professionalism and within company guidelines.
- Organized and prepared materials for the next shift to ensure smooth operations.
- Checked that all customers received their purchase receipts for accurate record-keeping.
- Resolved customer relations issues in a professional manner.
Education
High School Diploma -
Wilson High School
Tacoma, WA01-1993
Coursework in Merchandising, Business Communications and Hospitality Management -
Pacific Lutheran University
WA, TacomaSkills
- Supervision and training
- Workforce Management
- Facility Management
- Records management
- Issue resolution
- Recruiting and hiring
- Budget Management
- Staff supervision
- Profit and loss management
- Strategic Planning
- Records maintenance
- Safety Standards
- Policy development
Timeline
Custodian Supervisor
Pacific Lutheran University
06.2024 - Current
Learning Ambassador
Amazon
10.2021 - 03.2024
Maintance Supervisor
Walmart
09.2014 - 08.2017
Assistant Store Manager
Walmart
10.2013 - 07.2021
High School Diploma -
Wilson High School
Coursework in Merchandising, Business Communications and Hospitality Management -
Pacific Lutheran University