Mario Holmes
Lakeland,FL
Summary
Bilingual Claims Adjuster with a strong foundation in property and casualty claims handling, investigation, and customer resolution. Skilled in Xactimate, Atlas, estimating damages, and working collaboratively with legal teams, vendors, and policyholders. Proven track record in managing large-scale disaster claims and improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
GEICO Insurance
Lakeland, FL
01.2023 - Current
- Investigated auto and property damage claims, including weather-related, bodily injury, and large-scale disaster losses
- Determined coverage, liability, and repair costs using Xactimate, Atlas, and internal claim systems
- Negotiated settlements and collaborated with legal counsel to prepare civil defense cases
- Evaluated contracts, medical reports, and liability documentation for accurate claim resolution
- Delivered excellent service by keeping policyholders informed throughout the claim process.
Assistant Manager
Casper’s Company
Tampa, FL
05.2021 - 12.2022
- Supervised 15+ employees in a high-volume, fast-paced environment while ensuring operational compliance
- Improved profit margins by streamlining operations, enhancing staff productivity, and implementing cost controls
- Led inspections and maintained top scores in health, safety, and food regulation audits
- Drove a 46% increase in sales through targeted marketing and local promotion strategies
- Managed payroll, scheduling, and reporting to align with corporate performance standards.
Education
CPCU -
The Institutes
Online08-2025
High School Diploma -
Chamberlain High School
Tampa, FL05-2022
Skills
- Florida 6-20 claims adjuster license
- CITW internet business associate
- CPCU designation program enrollment
- Xactimate and Atlas proficiency
- Microsoft Office Suite expertise
- Claims management systems knowledge
- Transportation and inventory software experience
- Negotiation strategies
- Insurance regulation
- Team leadership
Languages
Timeline
Claims Adjuster
GEICO Insurance
01.2023 - Current
Assistant Manager
Casper’s Company
05.2021 - 12.2022
CPCU -
The Institutes
High School Diploma -
Chamberlain High School
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