Mario Howard
Fontana,CA
Summary
Dynamic Assistant Store Manager with a focus on team building and effective leadership. Skilled in mentoring staff and implementing efficient inventory management systems to drive store performance and customer loyalty.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
The Home Depot
San Pedro, CA
05.2008 - Current
- Led daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Collaborated with upper management to execute in-store promotions and marketing initiatives.
- Fostered positive relationships with customers, addressing concerns promptly to enhance loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Disc Jockey
M & M Entertainments
Fontana, CA
01.1997 - Current
- Curated diverse music playlists tailored to event themes and audience preferences.
- Engaged audiences through interactive performances, enhancing overall entertainment experience.
- Operated sound and lighting equipment, ensuring high-quality audio-visual production at events.
- Collaborated with event planners to create seamless entertainment experiences for clients and guests.
- Mentored aspiring DJs, providing guidance on techniques and industry best practices.
- Evaluated client feedback to continuously improve service offerings and performance quality.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Participated in community events and fundraisers and professionally represented station.
- Provided reliable service for various events, including weddings, corporate functions, and private parties.
- Demonstrated adaptability in performing under varying conditions, from small intimate gatherings to large-scale festivals.
- Managed sound quality levels during performances to ensure optimal listening experiences for attendees.
- Enhanced customer satisfaction by collaborating with event organizers to tailor performances according to specific preferences.
- Entertained guests with music matching desired genres and tempo.
- Adjusted music plans based on crowd preferences and mood.
- Worked with clients to determine requirements for each party or event.
- Used controllers and mixers to mix and sample music.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CaSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Bilingual
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Teamwork and collaboration
- Delegating work
- Effective leader
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
The Home Depot
05.2008 - Current
Disc Jockey
M & M Entertainments
01.1997 - Current
High School Diploma -
Woodrow Wilson High School