Mario Malone
Nashville,TN
Summary
Results-driven Technology Operations Coordinator with proven skills in workflow consistency, process documentation, and task delegation. Dedicated to enhancing cross-department communication and streamlining operations for improved productivity.
Overview
19
19
years of professional experience
Work History
Technology Operations Coordinator
Genesco
Nashville , TN
09.2023 - 05.2026
- Coordinated daily operations to ensure efficiency across various departments.
- Streamlined communication between teams to enhance collaboration and productivity.
- Developed and maintained operational procedures for improved workflow consistency.
- Supported the implementation of new software tools for operational efficiency.
- Documented process improvements to facilitate knowledge sharing among teams.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Managed communications between departments to ensure efficient operations.
POS Coordinator
Genesco
Nashville, TN
11.2012 - 09.2023
- Managed daily operations of point-of-sale systems for retail environments.
- Ensured timely updates and maintenance of POS system configurations.
- Assisted in troubleshooting technical issues with POS equipment and software.
- Collaborated with management to implement new payment processing solutions.
- Installed, set up, and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested connections to verify power supplies and communication link functionality.
- Handled multiple simultaneous deployment projects against strict deadlines.
Customer Service Manager
Genesco
Nashville, TN
04.2007 - 11.2012
- Developed and implemented strategies to enhance customer satisfaction.
- Trained staff on customer service best practices and company policies.
- Managed customer inquiries and resolved issues efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with cross-functional teams to improve service delivery.
- Analyzed customer feedback to identify areas for improvement.
- Oversaw daily operations to ensure high-quality service standards.
- Established performance metrics for team members and monitored progress.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Facilitated regular team meetings to discuss challenges and solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Ballard
Louisville, KY05-1987
Skills
- Software implementation
- Workflow management
- Process mapping
- Task allocation
- Operational processes
- Cross-department communication
Timeline
Technology Operations Coordinator
Genesco
09.2023 - 05.2026
POS Coordinator
Genesco
11.2012 - 09.2023
Customer Service Manager
Genesco
04.2007 - 11.2012
High School Diploma -
Ballard