Mario Miles
Harker Heights,TX
Summary
Computer-savvy retired Senior Noncommissioned Officer with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about payment processing and marketing strategies.
Overview
28
28
years of professional experience
Work History
Veteran Service Officer
Bell County, Texas
10.2019 - 12.2022
- Verified and entered data into government database to produce proper claim submission.
- Reconciled 20 Veteran's claims and percentages monthly to ensure accurate compensation pay.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and created plan of actions and monitored effectiveness against individual participant needs.
Operations Sergeant
U.S. Army
07.2014 - 01.2019
- Analyzed required capabilities in order to plan future employment of U.S. Army Special Operations Forces in 27 countries worldwide.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Developed custom solutions based on clients' strict requirements.
- Analyzed problematic areas to provide recommendations and solutions.
Recruiter
U.S. Army
12.2009 - 07.2014
- Operated and maintained applicant tracking and candidate management systems.
- Supervised processing of over 2000 volunteer applications, resulting in acceptance of all applications by United States Army John F. Kennedy Special Warfare Center and School.
- Knowledge resulted in exceeding recruiting mission by 211 personnel yielding 138% mission completion.
- Hand-selected, over 94 recruiters to serve as recruiter for Special Operations Recruiting Battalion’s Forward Operation Detachment – Afghanistan.
Psychological Operations Specialist
U.S. Army
09.2004 - 12.2009
- Initiated market research studies and analyzed findings.
- Created and presented real-time reports on current market conditions to upper management.
- Implemented and supervised market research projects from start to finish with focus groups, surveys, and interviews.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
Human Resources Specialist
U.S. Army
10.1994 - 09.2004
- Developed and maintained positive relationships with external vendors, insurance providers, and benefits administrators to establish trust and rapport.
- Prepared and maintained over 411 files on automated data processing systems.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Supervised employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Education
Fayetteville Technical Community College
Fayetteville, NCHuman Resources/Administrative Specialist
Operational Security Level II (Program Manager)
Psychological Operations Senior Leaders Course
Army Recruiting School
Psychological Operations Advanced Leaders Course
Special Operations Language Training, Spanish
Psychological Operations Specialist
Supervisor Development Course
Manager Development Course
Action Officer Development Course
Basic Leader Course
Skills
- Data Collection and Entry
- Data Analysis
- Organization and Time Management
- Quality Control Standards
- Problem Resolution
- Professional Communication
- Microsoft Office
Languages
Spanish
Limited Working
Timeline
Veteran Service Officer
Bell County, Texas
10.2019 - 12.2022
Operations Sergeant
U.S. Army
07.2014 - 01.2019
Recruiter
U.S. Army
12.2009 - 07.2014
Psychological Operations Specialist
U.S. Army
09.2004 - 12.2009
Human Resources Specialist
U.S. Army
10.1994 - 09.2004
Fayetteville Technical Community College
Human Resources/Administrative Specialist
Operational Security Level II (Program Manager)
Psychological Operations Senior Leaders Course
Army Recruiting School
Psychological Operations Advanced Leaders Course
Special Operations Language Training, Spanish
Psychological Operations Specialist
Supervisor Development Course
Manager Development Course
Action Officer Development Course
Basic Leader Course
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