Mario Molina
Merced,CA
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction. Devoted to giving every customer a positive and memorable experience.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identify and resolve concerns while promoting new products and meeting sales objectives. Focused and dedicated insurance professional with 20 years of experience providing superior customer service. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Service Advisor
Super Shop Automotive Repair
Merced, CA
09.2023 - 02.2026
- Guided customers through service options, ensuring clear understanding of repairs and maintenance.
- Coordinated scheduling for vehicle inspections and repairs, optimizing workflow efficiency.
- Managed customer inquiries via phone and in-person, providing timely and accurate information.
- Collaborated with technicians to communicate service recommendations and repair timelines effectively.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Insurance Agent
AAA Insurance Company
Merced, CA
08.2013 - 07.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Education
High School Diploma -
Merced High School
Merced, CA06-1992
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Customer retention
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Super Shop Automotive Repair
09.2023 - 02.2026
Insurance Agent
AAA Insurance Company
08.2013 - 07.2023
High School Diploma -
Merced High School