Mario Morales
Cleona,PA
Summary
Proven customer service expert with a track record of enhancing the customer experience at Lowe's. Skilled in resolving issues with professionalism and fluency in Spanish, demonstrating both superior interpersonal abilities and language proficiency. Achieved notable customer satisfaction, leveraging deep understanding of customer service essentials and meat product knowledge to exceed expectations.
Overview
5
5
years of professional experience
Work History
Customer Service
Lowe's
01.2023 - Current
- Enhanced visitor experience by providing friendly and informative customer service.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Provided exceptional customer service to customers.
- Provided excellent customer service, addressing member needs promptly and courteously.
Quality Control Inspector
Wabash National
03.2019 - 12.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Carmela Noguera
Granada Nicaragua 12.2004
Skills
- Customer service understanding
- Superior customer service
- Customer service in Spanish
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Lowe's
01.2023 - Current
Quality Control Inspector
Wabash National
03.2019 - 12.2022
High School Diploma -
Carmela Noguera
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