Mario Ortiz
Cleveland,OH
Summary
Dynamic and results-oriented professional with experience at Chic-fil-A and Diplomat Healthcare, demonstrating exceptional teamwork, collaboration, and verbal communication skills. Excelled in roles requiring the ability to lift 50 pounds and leverage social media expertise, significantly enhancing team efficiency and customer satisfaction. Proven track record in training and mentoring, coupled with a commitment to workplace safety and a positive attitude.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Team Member
Chic-Fil-A
05.2022 - 03.2024
- Worked 15 scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked with different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to their needs.
- Gathered, organized, and input information into a digital database.
STNA
Diplomat Healthcare
05.2023 - 08.2023
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor of Science - Applied Psychology
Xavier University
Cincinnati, OH08-2025
High School Diploma -
Horizon Science Academy
Cleveland, OH05-2021
Skills
- Complaint resolution
- Cleaning
- Sales support
- Lift 50 pounds
- Positive attitude
- Workplace safety
- Teamwork and collaboration
- Social media expertise
- Call center operations
- POS systems
- Training and mentoring
- Verbal and written communication
Affiliations
- Gentlemen Organized for Achievement and Leadership
Timeline
STNA
Diplomat Healthcare
05.2023 - 08.2023
Team Member
Chic-Fil-A
05.2022 - 03.2024
Bachelor of Science - Applied Psychology
Xavier University
High School Diploma -
Horizon Science Academy
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