MARIO PEGUERO
Gastonia,NC
Summary
Highly proficient in Spanish (Native) and English (C1 Level, IELTS Band 7.5). offering consecutive interpreting skills and a commitment to facilitating accurate and effective communication. Adept at active listening. quickly grasping complex information, and maintaining cultural sensitivity. Possess strong professionalism and a detail-oriented approach. Seeking to leverage these abilities to provide high-quality interpreting services in legal and business settings
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Supervisor
Teleperformance
07.2019 - 08.2020
- Communicated technical information clearly and concisely to non-technical audiences.
- Resolved customer complaints and conflicts effectively, demonstrating strong problem-solving and communication skills.
- Supervised a team of representatives, providing guidance and support to ensure effective communication and service delivery.
Customer Service Representative / Spanish Interpreter
Alorica
09.2020 - 12.2021
- Communicated clearly and effectively with customers to provide information and resolve inquiries.
- Actively listened to customer concerns to understand their needs and provide appropriate solutions.
- Adapted communication style to suit individual customer needs and ensure comprehension
Customer Chat & E-mails Representative/Sales
Horatio
01.2022 - 02.2023
- Communicated effectively with customers through written channels (chat and email), providing accurate and timely information.
- Responded to customer inquiries with clarity, precision, and a professional tone.
- Demonstrated strong attention to detail in documenting customer interactions and ensuring accurate records.
- Utilized persuasive communication skills to achieve sales targets while maintaining customer satisfaction.
Spanish Interpreter
Propio | Language Services and Technology Solutions
06.2024 - Current
- Provides consecutive, first-person interpretation.
- Follows interpreter protocols and procedures as required by Propio L.S. clients.
- Follows all Propio LS. policies and procedures related to information confidentiality and interpreter ethics.
- Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
Skills
- Consecutive Interpreting
- Sight Translation
- Cultural Sensitivity
- Active Listening
- Linguistic Proficiency
- Professionalism
- Stress Tolerance
- Problem-Solving
References
Jose A. Nina, Horatio Supervisor, 809-640-0058, Alonso110698@gmail.com
Languages
- Spanish, Native
- English, C1 Level (Advanced), IELTS Band 7.5
Timeline
Spanish Interpreter
Propio | Language Services and Technology Solutions
06.2024 - Current
Customer Chat & E-mails Representative/Sales
Horatio
01.2022 - 02.2023
Customer Service Representative / Spanish Interpreter
Alorica
09.2020 - 12.2021
Customer Service Representative/Supervisor
Teleperformance
07.2019 - 08.2020
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