Mario Pitts
Tucson,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Technical Specialist
sears Transformco
TUCSON, Arizona
06.2009 - Current
- Provided technical assistance to clients by troubleshooting system problems.
- Provided technical assistance to clients by troubleshooting appliance problems.
- Assisted in the training of new hires to better prepare them in helping our customers issues.
Customer Service Representative
First Script Network Services
TUCSON, Arizona
01.2006 - 02.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
Retention Specialist
AOL Time Warner
TUCSON, Arizona
02.2001 - 12.2005
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Provided customers with product and service information.
- Resolved customer complaints promptly and professionally.
- Identified customer needs to upsell products or services.
- Assisted in training new Customer Service Representatives when needed.
Education
High School Diploma -
Douglas High School
Douglas, AZ05-1982
Some College (No Degree) - Business
Arizona Western College
Yuma, AZSkills
- Technical support background
- Telecommunications
- Technical solutions
Affiliations
I am very active in the community with children as I volunteer coaching basketball at the ymca
Timeline
Technical Specialist
sears Transformco
06.2009 - Current
Customer Service Representative
First Script Network Services
01.2006 - 02.2009
Retention Specialist
AOL Time Warner
02.2001 - 12.2005
High School Diploma -
Douglas High School
Some College (No Degree) - Business
Arizona Western College
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