Mario Puig
El Paso,TX
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Supervisor Cleaning Technician
Fibercare Cleaning Services
05.2024 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
CSR I Med
Maximus
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
Butcher
United Meat & Deli
11.2022 - 09.2023
- Cut, trim and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintain and stock display cases by transporting wrapped products from work area or cooler to display cases.
- Use boning knife, skewers and twine to shape, lace and tie roasts.
- Analyze meat temperatures for safety and quality and monitor heat conditions for stability.
Marketing Coordinator
Sparclean Services
09.2021 - 10.2022
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Managed team calendars and scheduled events for multiple staff members.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Customer Operations Representative
HGS
05.2021 - 10.2021
- Oversaw Card Member accounts and attended to their billing inquiries
- Built Rapport with Card Members and kept professional conversations with them
- Working as a cohesive Team to deliver on the brand promise.
Cook
Wingstop
08.2020 - 12.2020
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Directed and participated in cardio loading and unloading to ensure completeness of load and even distribution of weight.
Landscape Laborer
Luca LLC
02.2020 - 11.2020
- Assisted in scheduling weekly landscaping projects and tasks to meet deadlines
- Maintained grounds including trimming, weeding and general clean-up
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Delivery Driver
Speedy’s Pizza
07.2018 - 12.2018
- Responsible for making sure you have everything on receipt, delivering pizza, cash handling, customer service and opening/closing duties assigned
- Interacted with customers to determine needs and opportunities for additional sales
- Represented employer with pride and enthusiasm, helped recruit and train new team members and set example at helping
Sales Representative
Alorica
12.2016 - 05.2017
- Responsible for answering calls inquiring about DTV, using skills taught to us in training
- Making sure customers have everything they are inquiring about and getting them set up with DTV
- Fostering relationships with customers to expand customer base and enhance loyalty and retention
- Identified customers' needs to deliver relevant product solutions and promotions to meet target budgets
- Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to adjust to needs
- Superior work ethic with excellent communication, multitasking and prioritization skills.
Education
High School Diploma -
El Dorado High School
Bachelor of Science -
University of Texas
Skills
- Rotation Procedures
- Training and mentoring
- Staff management
- Grounds Maintenance
- Customer service
- Active Listening
- Decision-making
- Machinery Monitoring
Education
true
Skills
- Staff Management
- Market Research
- Time Management
- Online Marketing Strategies
Timeline
Supervisor Cleaning Technician
Fibercare Cleaning Services
05.2024 - 03.2025
CSR I Med
Maximus
10.2023 - 02.2024
Butcher
United Meat & Deli
11.2022 - 09.2023
Marketing Coordinator
Sparclean Services
09.2021 - 10.2022
Customer Operations Representative
HGS
05.2021 - 10.2021
Cook
Wingstop
08.2020 - 12.2020
Landscape Laborer
Luca LLC
02.2020 - 11.2020
Delivery Driver
Speedy’s Pizza
07.2018 - 12.2018
Sales Representative
Alorica
12.2016 - 05.2017
Bachelor of Science -
University of Texas
High School Diploma -
El Dorado High School