Mario Rodriguez
San Jose,CA
Summary
Experienced retail professional with over 3+ years of industry knowledge at a management level. Showcases exceptional communication skills and a positive attitude. Consistently displays a genuine passion for products, fostering an environment that encourages clients to deepen their understanding of the connection between their needs and wants to drive results. Demonstrates a strong commitment to delivering outstanding customer service and building lasting relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Expert Key Holder/ Assistant Manager
T-Mobile
09.2022 - Current
- Met all sales metrics monthly to be at 100% compliance
- Observe teammates for behavior interactions with customers
- Gave feedback to teammates to improve their performance
- Ensure our Customers problems have been resolved to drive 100% Customer Satisfaction!
Omni Associate
DICK'S Sporting Goods
06.2022 - 01.2023
- Satisfied customers with quick, accurate service under tight deadlines
- Suggested comparable products to replace out-of-stock items
- Assisted teammates with daily tasks during peak periods
- Asked store associates for help locating missing products
- Organized as many as 100 deliveries per hour by smoothly selecting and packing purchased items
- Completed curbside pickups and in store shopping orders for customers
Key Holder/Assistant Manager
Club Monaco
06.2020 - 12.2022
- Assisted with team training and supervision of staff to maintain store cleanliness and customer service skills and product knowledge
- Aided visual management to perform floor moves to enhance store visuals and updating store front with seasonal promotions
- Provided team members with assistance when in need of cash inquiries, back of house organizing
- Performed daily sizing and restocking tasks to keep product inventory full
- Monitored customer traffic to determine appropriate team chat in's and weekly goals
- Achieved weekly sales goals by maintaining clear product knowledge on new collection products for satisfactory customer experience
- Successfully drove new seasonal product lines to increase annual profits by 80%.
Sales Associate
Levi Strauss
11.2019 - 06.2020
- Processed accurate transactions, and returns at mobile POS stations
- Maintained high standards of customer service during peak volume hours
- Kept fitting rooms cleaned, Folded and hung up clothing, Processed returns by tagging and restocking items
- Helped decrease clothing theft by ensuring all items had RFID tags and performing daily counts of inventory upon closing
Sales Associate
DSW-Designer Shoe Warehouse
07.2018 - 12.2019
- Merchandised Front of store and back of house standards to maintain clean and organized work areas
- Maintained effective relationships with peers to ensure positive work environments
- Assisted with purchases, locating items and data capture for rewards programs
- Helped solve conflicts and established rapport by applying company policies
Education
High school diploma -
Abraham Lincoln High School
San Jose, CA06.2019
Associate's degree - Computer Science
De Anza College
Cupertino, CA12.2024
Skills
- Merchandising
- Client outreach
- Communication skills
- Customer service
- Computer literacy
- POS
- Retail Management
- Sales
- Retail Sales
- Store Management Experience
- Coaching and mentoring
Certification
Driver's License, 01/01/25
Languages
English
Native or Bilingual
Spanish
Full Professional
Accomplishments
- Supervised team of 8+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Expert Key Holder/ Assistant Manager
T-Mobile
09.2022 - Current
Omni Associate
DICK'S Sporting Goods
06.2022 - 01.2023
Key Holder/Assistant Manager
Club Monaco
06.2020 - 12.2022
Sales Associate
Levi Strauss
11.2019 - 06.2020
Sales Associate
DSW-Designer Shoe Warehouse
07.2018 - 12.2019
High school diploma -
Abraham Lincoln High School
Associate's degree - Computer Science
De Anza College
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