MARIO REYES
New Castle,DE
Summary
Personable and dedicated Customer Service Representative with extensive experience in various fields (Banking, Investments, and Music Industry). Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Owned and operated an e-Commerce business (Reyes Audio LLC) for 10 years (eBay and Shopify).
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Cabelas / Bass Pro Shops
08.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Action Unlimited Resources
04.2024 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated knowledge of store products and services
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts
- Upsold additional products or services when applicable during phone calls
- Answered incoming calls from potential and existing customers, provided product information, entered orders, and answered questions
Customer Service Representative
Simple Global
03.2022 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner
- Researched and resolved discrepancies related to shipments, invoices, and other documentation
- Coordinated the movement of goods between suppliers, customers, and warehouses
- Developed relationships with carriers to negotiate rates and obtain capacity when necessary
- Managed daily operations related to freight, including scheduling pickups and deliveries
Customer Service and Luthier (Guitar Tech)
Skyway International (SportHiTech.com)
02.2018 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Processed outbound shipments, including packing and labeling products for delivery
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries
- Processed returns efficiently according to company policies and procedures
- Identified fraud trends through detailed analysis of transaction data
- Kept abreast of industry trends and innovations to incorporate modern techniques into traditional luthier practices.
- Delivered exceptional customer experiences by consistently exceeding expectations in both craftsmanship and communication throughout the instrument creation or repair process.
Owner
Reyes Audio LLC
11.2008 - 05.2018
- Part time eCommerce business
- Sold electronic components for guitarists through eBay and Shopify platforms
- Uploaded pictures for sale items and wrote copy
- Offered free technical support and repairs
- Managed day-to-day business operations.
Retail Supervisor
Cabela's
03.2015 - 10.2017
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers
Billing Specialist
Discover Card
05.2014 - 10.2014
- Answered customer inquiries regarding billings, payments, account status
- Investigated customer billing disputes to identify root cause and resolve in a timely manner
- Communicated effectively with customers via phone, email, and written correspondence regarding dispute resolutions
Customer Service Representative
WSFS Bank
09.2012 - 07.2013
- Provided customer service to clients regarding banking products and services
- Handled incoming calls from customers regarding their accounts or banking needs
- Promoted and sold banking products and financial services
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
Product Technical Support
Musicians Friend
05.2010 - 07.2011
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Some College - Marketing
Wilmington University
New Castle, DEAssociate of Arts - Printing Technology
Chowan University
Murfreesboro, NC05.1986
Skills
- Conflict resolution abilities
- Regulatory compliance understanding
- Investigative abilities
- Critical thinking abilities
- Negotiation abilities
- Written Communication
- Excellent Communication
- Adaptability
- Teamwork and Collaboration
- Customer Service and Sales
Timeline
Retail Sales Associate
Cabelas / Bass Pro Shops
08.2024 - 10.2024
Customer Service Representative
Action Unlimited Resources
04.2024 - 08.2024
Customer Service Representative
Simple Global
03.2022 - 10.2023
Customer Service and Luthier (Guitar Tech)
Skyway International (SportHiTech.com)
02.2018 - 03.2022
Retail Supervisor
Cabela's
03.2015 - 10.2017
Billing Specialist
Discover Card
05.2014 - 10.2014
Customer Service Representative
WSFS Bank
09.2012 - 07.2013
Product Technical Support
Musicians Friend
05.2010 - 07.2011
Owner
Reyes Audio LLC
11.2008 - 05.2018
Associate of Arts - Printing Technology
Chowan University
Some College - Marketing
Wilmington University
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