Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Robles

Charlotte,United States

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

6
6
years of professional experience

Work History

Warehouse Lead

Tisun Beauty Supply
CHARLOTTE, NC
09.2021 - Current
  • Trained employees on equipment operation and safety protocols.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
  • Supervised warehouse operations by managing employees during shifts.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.

Driver

FedEx
Charlotte, NC
05.2021 - 09.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Checked in with dispatch service and updated with current location.
  • Delivered employees and materials to job sites daily.
  • Answered, scheduled and responded to reservation calls at specific times and locations.

Warehouse Worker

Tisun Beauty Supply
Charlotte, NC
05.2018 - 05.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Simplified shipping and receiving processes for improved workflow.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Updated daily logs with regular shift activities and incident details.

Warehouse Worker

Amazon
Charlotte, NC
04.2018 - 04.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 60 pounds.

Call Center Representative

OnStar
Charlotte, NC
04.2018 - 04.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Floor Worker

Lids Locker Room
Concord, NC
11.2017 - 03.2018
  • Scanned and recorded inventory to maintain product supply levels and track shipments.
  • Identified and repaired faulty machinery, resulting in minimal production downtime.
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Moved materials to designated staging areas.
  • Followed verbal and written instructions to properly move and ship products.
  • Provided assistance in assembly and disassembly of drilling rig and equipment.

Cashier Specialist and Cook

Chick Fill A
Charlotte, NC
08.2015 - 10.2017
  • Helped customers complete purchases, locate items and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree -

Olympic High School
Charlotte, NC

High School Diploma -

Mallard Creek High School
Charlotte, NC
02.2018

No Degree - Cardiovascular Technology

Central Piedmont Community College
Charlotte, NC

Skills

  • Customer Relationships
  • Customer and Call Response
  • Product Packaging
  • Warehouse Coordination and Support
  • Data Entry and Database Skills
  • Order Fulfillment
  • Cash Register Operations
  • GPS and route planning
  • Database Management
  • Verbal and Written Communication
  • De-escalation Techniques
  • Customer Account Management
  • Responding to Difficult Customers

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Lead

Tisun Beauty Supply
09.2021 - Current

Driver

FedEx
05.2021 - 09.2021

Warehouse Worker

Tisun Beauty Supply
05.2018 - 05.2021

Warehouse Worker

Amazon
04.2018 - 04.2018

Call Center Representative

OnStar
04.2018 - 04.2018

Floor Worker

Lids Locker Room
11.2017 - 03.2018

Cashier Specialist and Cook

Chick Fill A
08.2015 - 10.2017

No Degree -

Olympic High School

High School Diploma -

Mallard Creek High School

No Degree - Cardiovascular Technology

Central Piedmont Community College

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Mario Robles