Mario Rodriguez
Houston,United States
Summary
Dedicated and results-oriented Assistant Bank Branch Manager with a demonstrated history of supporting branch operations, customer service and staff development. Possessing comprehensive knowledge of banking operations, regulatory compliance and customer service excellence. Proven ability to assist in achieving financial targets and mentor others to achieve performance goals.
Overview
28
28
years of professional experience
Work History
Assistant Branch Manager
Space City Credit Union
12.2023 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.`
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Coached and developed branch staff by offering constructive feedback and [Type] training opportunities.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Branch Operation Lead
East West Bank
09.2010 - 11.2023
- Manage and coach lobby and drive-thru tellers.
- Create monthly work schedule for all employees.
- Responsible for surprise monthly teller cash audits.
- Spot check teller cash drawer.
- Conduct weekly huddles to cover weekly task, sales goals, product promotion as well as outstanding employee acknowledgement.
- Responsible for making sure the bank is ready for any and every audit.
- Serve as backup in any area needed.
- Ensured continuous backup for bankers.
- Provide customer service and open new accounts.
- Support branch and assistant branch manager
Compliance Officer
Texas Citizens Bank
01.2009 - 09.2010
- Ensuring the bank is compliance by monitoring the maintenance of compliance of Federal regulations
- Monitor regulatory changes and make updates to policy and procedures.
- Conduct surprise cash audits, monetary instruments
- Ensure bank is up to date with regulatory compliance reports as required (BSA/CTR/SAR, CRA Statement, Disclosure Reports.
Teller Supervisor
Community National Bank
05.2002 - 01.2009
- Manage and coach Tellers
- Conduct quarterly cash audits
- Order cash shipments
- Balance and replenish ATM
- Ensure excellent customer service
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Vault Teller/Loan Processor
Citizens National Bank/ Bank Of Texas
05.1996 - 05.2002
- Deposit commercial deposits (large cash deposits)
- Buy and sell cash to tellers
- Order cash for branch
- Reconcile teller cash
- Audit teller work
- Surprise teller audits
- Process loan documentation and advance loans
Education
High School Diploma -
Stephen F Austin High School
Houston, TXUniversity of Houston - Downtown
Houston, TXSkills
- Leadership
- Sales and Business Development
- Customer Experience
- Branch Operations
Objective
To obtain an opportunity with a progressive banking institution and use my skills and experience to make a positive impact and reach goals.
Timeline
Assistant Branch Manager
Space City Credit Union
12.2023 - 01.2024
Branch Operation Lead
East West Bank
09.2010 - 11.2023
Compliance Officer
Texas Citizens Bank
01.2009 - 09.2010
Teller Supervisor
Community National Bank
05.2002 - 01.2009
Vault Teller/Loan Processor
Citizens National Bank/ Bank Of Texas
05.1996 - 05.2002
High School Diploma -
Stephen F Austin High School
University of Houston - Downtown