Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Rodriguez

Austin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Temp Administrative Assistant

Addison Group
Austin, TX
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Specialist

El Milagro Of Texas
San Marcos, TX
01.2023 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained and managed customer files and databases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Representative

Feniex Industries
Austin, TX
06.2022 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Associate

IBEX Global
New Braunfels, TX
09.2021 - 12.2021
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Investigated and resolved customer inquiries and complaints quickly.

Home Health Care Provider

Vicky Roy Home Health Care
Harlingen, TX
06.2019 - 11.2021
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Scheduled and coordinated medical appointments.

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen, TX
01.2014 - 11.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Education

Diploma -

Rio Hondo High School
Rio Hondo, TX
05.2013

Skills

  • Customer Service
  • Inventory Control Procedures
  • Attention to Detail
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Temp Administrative Assistant

Addison Group
11.2023 - Current

Customer Service Specialist

El Milagro Of Texas
01.2023 - 10.2023

Representative

Feniex Industries
06.2022 - 08.2022

Customer Service Associate

IBEX Global
09.2021 - 12.2021

Home Health Care Provider

Vicky Roy Home Health Care
06.2019 - 11.2021

Customer Service Representative

Advanced Call Center Technologies LLC
01.2014 - 11.2018

Diploma -

Rio Hondo High School
Mario Rodriguez