Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Temp Administrative Assistant
Addison Group
Austin, TX
11.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Specialist
El Milagro Of Texas
San Marcos, TX
01.2023 - 10.2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained and managed customer files and databases.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Representative
Feniex Industries
Austin, TX
06.2022 - 08.2022
Responded to customer requests for products, services, and company information.
Maintained up-to-date knowledge of product and service changes.
Customer Service Associate
IBEX Global
New Braunfels, TX
09.2021 - 12.2021
Handled billing and payment issues following guidelines, resolving disputes properly.
Investigated and resolved customer inquiries and complaints quickly.
Home Health Care Provider
Vicky Roy Home Health Care
Harlingen, TX
06.2019 - 11.2021
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Scheduled and coordinated medical appointments.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
01.2014 - 11.2018
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer records.