Mario Ruffin
Newark,OH
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at FedEx, where I implemented sorting techniques that significantly reduced package damage rates. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring both customer and team needs are met with professionalism and critical thinking.
Overview
4
4
years of professional experience
Work History
FedEx Package Handler
FedEx
10.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Host
Old Bag Of Nails
04.2020 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Curb Side
Carrabbas
03.2020 - 07.2021
- Demonstrated commitment to customer satisfaction by promptly addressing any concerns or complaints related to prepared dishes.
- Contributed to a positive workplace culture by consistently exhibiting a professional attitude and strong work ethic, fostering camaraderie among kitchen staff.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma -
Newark High School
Newark, OH07.2020
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer satisfaction measurement
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
Painting, Drawing, Hiking.
Extremely Big Hobby Of Mine, Its Where I Get My Peace Of Mind.
Timeline
FedEx Package Handler
FedEx
10.2021 - Current
Host
Old Bag Of Nails
04.2020 - 10.2021
Curb Side
Carrabbas
03.2020 - 07.2021
High School Diploma -
Newark High School