Mario Salgado
Queens Village,New York
Summary
Network+ certified Technical Support Analyst with proven experience in troubleshooting, documentation accuracy, incident reporting, and customer support in fast‑paced, regulated environments. Skilled in Windows systems, hardware/software diagnostics, networking fundamentals, and escalation workflows. Known for reliability, clear communication, and precise recordkeeping — ready to support MTA operations with consistent, detail‑driven technical assistance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
School Bus Attendant
All American School Buses
Astoria, New York
11.2019 - Current
- Responded to urgent situations using clear communication, escalation procedures, and rapid problem-solving.
- Monitored behavior to ensure a safe and respectful environment for all passengers.
- Performed daily operational checks and reported issues to supervisors, mirroring Level 1 troubleshooting workflows.
- Produced 100+ incident, attendance, and compliance reports with zero errors, demonstrating strong documentation and QA accuracy.
- Opened and closed school bus doors to safely allow for exit and entry.
Documentation Clerk
Cannon Business Services
Manhattan, New York
09.2018 - 11.2018
- Collaborated with QA teams to ensure regulatory compliance and accurate documentation.
- Monitored cargo/mail tracking systems and updated clients, similar to ticket updates and system status communication.
- Assembled and prepared materials following detailed instructions, demonstrating precision and procedural accuracy.
- Identified audit parameters and maintained strict adherence to quality standards — directly relevant to MTA SOPs and compliance.
Customer Associate
Home Depot
Elmont, New York
01.2017 - 06.2018
- Diagnosed customer problems and recommended effective solutions, enhancing customer satisfaction.
- Documented customer interactions and escalated complex issues to supervisors, similar to ticket escalation workflows.
- Demonstrated products and explained features clearly, showing the ability to translate technical information for non-technical users.
Education
High School Diploma -
Queens High School of Teching
Bellerose, NY06-2015
Skills
- Clear communication
- Emergency response
- Level 1 troubleshooting
- Documentation accuracy
- Behavior monitoring
- Hardware & software troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Documentation & QA recordkeeping
Certification
- CompTIA Net+
Timeline
School Bus Attendant
All American School Buses
11.2019 - Current
Documentation Clerk
Cannon Business Services
09.2018 - 11.2018
Customer Associate
Home Depot
01.2017 - 06.2018
High School Diploma -
Queens High School of Teching