Open To Work
Serenity Mizuhana
Entrepreneur
Fairbanks,AK
Work Preference
Summary
Reliable professional with a background in student support and transportation safety. Demonstrates strong attention to detail and effective communication skills while assisting students, including those with special needs, to ensure a positive and secure transport experience.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
6
6
Certification
Work History
School Bus Attendant
Durham School Bus Services
Fairbanks, AK
05.2024 - Current
- Assisted students in boarding and disembarking safely from buses.
- Monitored student behavior to ensure a positive and safe environment during transportation.
- Communicated effectively with drivers to coordinate schedules and address any concerns.
- Conducted routine inspections of bus safety equipment and reported issues promptly.
- Supported students with special needs, providing necessary assistance for safe travel.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Assisted juvenile passengers in crossing roadway safely.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Aided in the safe evacuation of students during emergency drills, ensuring a thorough understanding of safety protocols.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Accompanied driver throughout assigned routes on each school day.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
Sandwich Artist
SUBWAY®Restaurants
Fairbanks, AK
04.2022 - 06.2024
- Collaborated with team members to streamline operations during busy shifts for improved efficiency.
- Implemented best practices for food handling and sanitation, reducing waste and improving quality control.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Increased repeat customer visits by providing friendly and engaging service.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Online Grocery Associate
Walmart
Fairbanks, AK
01.2022 - 04.2022
- Coordinated online grocery order fulfillment to ensure timely delivery and customer satisfaction.
- Managed inventory levels, optimizing stock availability for online orders.
- Trained new associates on best practices for order processing and customer service protocols.
- Implemented process improvements that enhanced operational efficiency in online grocery department.
- Monitored quality control standards to guarantee freshness and accuracy of delivered products.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Cashier
Holiday Gas Station
Fairbanks, AK
01.2021 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new staff on cash handling procedures and customer service standards.
- Monitored fuel pump operations ensuring compliance with safety protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Sandwich Artist
SUBWAY®Restaurants
Fairbanks, AK
05.2019 - 01.2021
- Prepared high-quality sandwiches following customer specifications and company standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Enhanced customer satisfaction by providing prompt, friendly service while handling special requests.
- Developed an understanding of menu offerings to provide informed recommendations to customers.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cashier
Chartwells Schools Dining Services
Fairbanks, AK
08.2017 - 05.2019
- Implemented inventory management practices to streamline product availability.
- Developed promotional displays to enhance merchandise visibility and sales.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling and maintained accurate financial records daily.
- Assisted in training new staff on operational procedures and company policies.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Operated and sanitized kitchen and food preparation equipment.
- Replaced CO2 tanks and soda syrups when depleted.
- Assisted in inventory management, helping to keep track of stock levels and reduce waste.
- Maintained clean and organized checkout area, ensuring welcoming environment for customers.
- Trained new staff on cashier duties and customer service best practices, enhancing team performance.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Ensured consistent quality of coffee and espresso beverages by following established recipes.
- Managed inventory levels, placing orders to maintain stock of coffee beans and supplies.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12.2025
High School Diploma -
Kapaa High School
Kapaa, HI04.2010
Skills
- Patience and empathy
- Health and hygiene
- Punctuality
- Child supervision
- Special needs support
- Bus evacuation
- Wheelchair assistance
- Verbal communication
- CPR certified
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Decision-making
- First aid certification
- Cash handling
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Order taking
- Safe food handling
- Up-selling
- Sandwich preparation
- Basic math
- Multitasking and organization
- Clear communication
- Customer service
- Coordinating orders
- Food safety
- Microsoft Word
- File organization
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Appointment scheduling
- Deadline oriented
- Calendar management
- Microsoft PowerPoint
- Strategic planning
Certification
Administrative Assistant Training - May 2026
Job Search Skills- Preparing your resume and letter- May 2026
The Basics of Business Budgeting- April 2026
Working with Students with Special Educational Needs-April 2026
Cooking Basics - Key Dishes for Beginners, Meat, Fish, & Salads - Jun 2024
CPR, AED, and First Aid - Jun 2024
Languages
English
Native or Bilingual
Japanese
Limited Working
Interests
- Drawing and Painting
- Creative Writing
- Music
- Cooking
- Baking
- Reading
- Martial Arts
- Watching Movies and TV Shows
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Strategy Games
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
School Bus Attendant
Durham School Bus Services
05.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2022 - 06.2024
Online Grocery Associate
Walmart
01.2022 - 04.2022
Cashier
Holiday Gas Station
01.2021 - 01.2022
Sandwich Artist
SUBWAY®Restaurants
05.2019 - 01.2021
Cashier
Chartwells Schools Dining Services
08.2017 - 05.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Kapaa High School