Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Mario Santana

McKinney

Summary

Dynamic Director of Professional Services with a proven track record at OpenText, excelling in project management and client relationship management. Spearheaded governance frameworks and delivered high-value digital transformation initiatives, fostering executive-level partnerships. Adept at financial analysis and performance evaluation, driving project success through strategic resource allocation and cross-functional collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Professional Services

OpenText
12.2018 - Current
  • Oversee portfolio of projects and programs with a focus on high-value delivery.
  • Implemented governance frameworks, delivery methodologies, and key performance indicators to maximize customer value.
  • Developed and sustained executive-level client relationships.
  • Evaluated and authorized new deal proposals through comprehensive PS solution examinations.
  • Collaborated with finance team to ensure accuracy of quarterly PS revenue projections.
  • Coordinate with functional managers for resource allocation across projects.
  • Delivered management oversight for project portfolio, ensuring successful execution.
  • Performed evaluations of completed projects.

Director, Professional Services - Healthcare

Liaison Technologies, Inc.
01.2014 - 01.2018
  • Responsible for the deployment and management of Liaison’s Premier Integration Services team
  • Provided oversight for Client’s Global digital transformation efforts, leveraging Liaison’s IPaaS solution
  • Established Liaison’s first APAC Support and Delivery team enabling us to provide 24x7 Production Support with resources in the US, EU and Singapore
  • Point of escalation for integration projects in distress, assuming delivery responsibility if necessary
  • Executive level reporting on Program and team performance

Sr. Program Manager

CSI Tech Consulting (GXS/OpenText)
01.2013 - 01.2014
  • Consulted as a Project Manager for a large project delivery team which represented GXS/OpenText to an Enterprise Client which was engaged in a global SAP rollout
  • This project included the outsourcing of the client’s B2B Operations to GXS
  • My specific focus was on the Supply Chain execution workstream where I was responsible for identifying the detailed project scope and managing the requirements from the functional team on the client side

Program Manager

Liaison Technologies
01.2006 - 01.2012
  • As a Program Manager assigned to our company’s key account, I was responsible for managing the global consolidation of B2B Integration operations
  • As part of my customer’s digital transformation effort, I led the migration of their B2B Integration Operations in NA, EMEA and APAC to a cloud based, Managed Service
  • In this role, I was able to foster strong partnerships with key business stakeholders and became a trusted advisor
  • I also earned the reputation for being a thorough and diligent Project Manager who always sought to provide a comprehensive view of the health of our project by identifying/managing risks and tracking key performance indicators

Education

Project Management training -

SF State
06.2009

Project Management tools & Techniques -

BMC Consulting
12.2007

City College of San Francisco
12.1996

Heald Technical College
06.1992

High School -

Hayward High School
06.1991

Skills

  • Project management
  • Governance frameworks
  • Client relationship management
  • Financial analysis
  • Performance evaluation
  • Resource allocation
  • Digital transformation
  • Business stakeholder engagement
  • Key performance indicators
  • Team leadership
  • Executive reporting
  • Problem solving
  • Cross-functional collaboration
  • Integration solutions
  • Sales support
  • Performance tracking and evaluation

Certification

  • PMI PMP Certified, 01/01/09
  • ABAP/4 Certification, 01/01/99

References

References furnished upon request

Languages

Spanish
Professional

Timeline

Director of Professional Services

OpenText
12.2018 - Current

Director, Professional Services - Healthcare

Liaison Technologies, Inc.
01.2014 - 01.2018

Sr. Program Manager

CSI Tech Consulting (GXS/OpenText)
01.2013 - 01.2014

Program Manager

Liaison Technologies
01.2006 - 01.2012

Project Management training -

SF State

Project Management tools & Techniques -

BMC Consulting

City College of San Francisco

Heald Technical College

High School -

Hayward High School

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Mario Santana