Mario Saucedo
Dallas,TX
Summary
Accomplished General Manager at Hollister.Co, adept in recruiting top talent and exceeding sales goals by fostering team unity and promoting target products. Skilled in bilingual communication and relationship building, significantly raising customer satisfaction. Expertise in regulatory compliance and coaching, ensuring optimal store performance and safety.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Server
Mexican Sugar
08.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
General Manager
Hollister.Co
10.2022 - 08.2023
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Develop and execute visual displays for products in alignment with brand guidelines, ensuring they are eye-catching and strategically placed to encourage sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Hollister.Co
09.2021 - 10.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized store displays and appearance via strategic merchandising.
Assistant Store Manager
Hollister.Co
08.2020 - 09.2021
Retail Keyholder
Hollister Co.
08.2019 - 08.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Lead Brand Representative
Hollister Co.
05.2019 - 08.2019
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained knowledge of current promotions and product features.
Brand Representative
Hollister Co.
10.2018 - 05.2019
Education
Real Estate
Champion School of Real Estate
Plano12-2024
Skills
- Recruiting and interviewing
- Relationship building
- Regulatory compliance
- Coaching and mentoring
- Shift scheduling
- Bilingual in Spanish and English
Timeline
Server
Mexican Sugar
08.2023 - Current
General Manager
Hollister.Co
10.2022 - 08.2023
Assistant Store Manager
Hollister.Co
09.2021 - 10.2022
Assistant Store Manager
Hollister.Co
08.2020 - 09.2021
Retail Keyholder
Hollister Co.
08.2019 - 08.2020
Lead Brand Representative
Hollister Co.
05.2019 - 08.2019
Brand Representative
Hollister Co.
10.2018 - 05.2019
Real Estate
Champion School of Real Estate
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