MARIO VILLASENOR JR
Litchfield Park,AZ
Summary
Dynamic General Manager with a proven track record in operations management, team building, and customer relationship management. Expertise in problem resolution and P&L management drives sustainable business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Haymaker Restaurant
Peoria, AZ
05.2022 - Current
- Oversaw daily operations to ensure efficient service and high-quality customer experiences.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Fostered a positive work environment, leading by example to encourage teamwork and collaboration.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Haymaker Restaurant
Goodyear, AZ
06.2020 - 05.2022
- Led staff training programs to enhance service quality and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed and implemented customer feedback systems to improve dining experiences and service standards.
- Managed scheduling and staffing to ensure optimal coverage during peak hours, enhancing customer satisfaction.
Front of House Employee
Rosati's Pizza & Pub
Avondale, AZ
04.2018 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new employees on procedures and company standards.
- Coordinated reservations and seating arrangements for optimal flow.
Account Manager
Buildingstars
Phoenix, AZ
09.2016 - 04.2018
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed project timelines, ensuring timely delivery of services and adherence to client expectations.
- Conducted regular performance reviews to identify areas for improvement in service delivery.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Table Games Supervisor
Rivers Casino
Des Plaines, IL
01.2015 - 07.2016
- Supervised daily operations of table games, ensuring adherence to gaming regulations and company policies.
- Trained and mentored staff on game rules, customer service standards, and operational procedures.
- Monitored game performance, identifying trends to enhance player experience and optimize revenue generation.
- Implemented process improvements to streamline workflows, reducing operational downtime during shifts.
Execute Casino Host
Ameristar Casino
East Chicago, IN
04.2011 - 11.2014
- Cultivated strong relationships with high-value patrons to enhance guest experiences.
- Coordinated personalized services and amenities for VIP guests during visits.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Monitored gaming activities to identify potential issues and provide immediate support.
Education
Bachelor of Science - Social & Behavioral Sciences
Indiana University, Bloomington
Bloomington, INSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relationship management
- P&L management
Certification
- Level One Fingerprint Clearance Card
- Food Safety Manager Certification
Timeline
General Manager
Haymaker Restaurant
05.2022 - Current
Assistant Manager
Haymaker Restaurant
06.2020 - 05.2022
Front of House Employee
Rosati's Pizza & Pub
04.2018 - 03.2020
Account Manager
Buildingstars
09.2016 - 04.2018
Table Games Supervisor
Rivers Casino
01.2015 - 07.2016
Execute Casino Host
Ameristar Casino
04.2011 - 11.2014
Bachelor of Science - Social & Behavioral Sciences
Indiana University, Bloomington