Mario Watt
Las Vegas,NV
Summary
Versatile Senior Account Executive with 20 years of experience in collections, customer service, and administrative support. Leveraging a proven track record to effectively manage cases and ensure compliance with legal and company regulations
Overview
13
13
years of professional experience
Work History
Loan Counselor I
PennyMac
State of Nevada UINV
12.2023 - Current
- Reviewed back logged pending unemployment claim documents
- Marked appeal packs in preparation for scheduled hearings
- Collaborated with colleagues via Teams SharePoint.
Collections
Credit One Bank
08.2022 - 04.2023
- Coordinated with customers to resolve all collection issues
- Maintained follow up on debt accounts on regular basis
- Monitored financial information and credit reports for delinquent accounts
- Ensured compliance to financial information and credit reports
- Performed negotiation for all settlement offers as per company guidelines.
Senior Executive Account Manager
Barclaycard
02.2014 - 04.2022
- Identify, investigate, and resolve customer complaints
- Developed and implemented strategic plans to increase sales and profitability of accounts.
- Provided leadership, guidance, and mentorship to junior members of the team.
- Negotiated complex deals that met both customer expectations and company objectives.
- Collaborated cross-functionally with other departments to ensure effective execution of initiatives.
Legal Collector
Portfolio Recovery Associates
09.2011 - 02.2013
- Coordinated with customers to resolve all collection issues
- Administered multiple skip tracing system for customer information
- Maintained follow up on debt accounts on regular basis
- Monitored financial information and credit reports for delinquent accounts
- Ensured compliance to financial information and credit reports
- Performed negotiation for all settlement offers as per company guidelines.
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Loan Modification
- Financial Counseling
- Debt management
- Negotiation abilities
- Attention to Detail
- Complaint Handling
- Credit File Updating
Timeline
Loan Counselor I
PennyMac
12.2023 - Current
Collections
Credit One Bank
08.2022 - 04.2023
Senior Executive Account Manager
Barclaycard
02.2014 - 04.2022
Legal Collector
Portfolio Recovery Associates
09.2011 - 02.2013
Some College (No Degree) -
College of Southern Nevada