Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
General Manager
Vigario Management
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and customer reviews.
- Defined clear targets and objectives and communicated to other team members.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Dunkin' Donuts
02.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
08.2023
Skills
- Problem Resolution
- Operations Management
- Effective leader
- Staff Training and Development
- P&L Management
- Client Relations & Retention
- Adaptability and Flexibility
- Policy Enforcement
Languages
Spanish
Native or Bilingual
Timeline
General Manager - Vigario Management
08.2023 - Current
Assistant Manager - Dunkin' Donuts
02.2023 - 08.2023
Stonewall Jackson High School - High School Diploma,