MARIO A BURGOS JR
Tucson,AZ
Summary
Expertise in driving operational change to ensure the attainment of warehouse and organizational goals. Seasoned warehouse supervisor with noted career track of overseeing the daily activity of shipping, receiving, and general warehouse duties in a manner consistent with company service and cost objectives while promoting a safe working environment. Ensure high quality standards with regards to loading, warehousing, quality, maintenance, and inventory management at the lowest achievable cost while protecting and maintaining company assets. Demonstrated background in transforming and improving operations through developing and implementing processes, programs, employee trainings, and strategies. Fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Branch Manager
PGW Autolass
Tucson, USA
09.2018 - Current
- Supervise 11 warehouse staff set up into two different teams, a delivery team and warehouse team
- Receiving and storing
- Warehouse workers receive, check, and store incoming goods
- Ensure that the quality of the goods matches what the customer expects
- Warehouse workers pick and pack orders based on customer requirements
- Warehouse workers maintain inventory control by conducting regular audits, cycle counts and reporting discrepancies to the warehouse supervisor
- All discrepancies to be reviewed by management prior to any corrections are made to posted quantities
- They also ensure that the physical products in the warehouse match the inventory log
- Oversee the receipt, issuance, inventory, and storage of supplies, materials, and equipment
- Participate in the recruitment, selection, training, and supervision of warehouse staff, including establishing work objectives, conducting performance appraisals, and coordinating schedules
- Oversee quarterly and annual warehouse inventories using automated and visual methods including P&L
- Maintain files and records for activities such as warehouse supplies, inventory, maintenance, and repair requests
- Gather and retrieve information from manual or automated systems to monitor supply usage
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Warehouse Supervisor
ECHO STAR
Tucson, USA
10.2008 - 10.2018
- Supervise 9 warehouse staff and daily warehouse operations, interacting with staff throughout the organization to facilitate supply purchases and orders
- Assist walk-in customers with purchasing needs and process incoming calls from customers
- Enter sales orders and cash transactions into company software
- Oversee the receipt, issuance, inventory, and storage of supplies, materials, and equipment
- Participate in the recruitment, selection, training, and supervision of warehouse staff, including establishing work objectives, conducting performance appraisals, and coordinating schedules
- Oversee quarterly and annual warehouse inventories using automated and visual methods
- Maintain files and records for activities such as warehouse supplies, inventory, maintenance, and repair requests
- Gather and retrieve information from manual or automated systems to monitor supply usage
- Obtained 100% audit pass rate for the last 10 years, managing 24 different inventories with up to 3,000 items and a net worth of $800K with a 0.01 variance
- Actively developed new sales opportunities through calls to potential new customers
- Skilled at leading and training team to bring out the best in staff and improve morale, encouraging employees develop necessary strategies to help with productivity and development
- Identified strategies that improve process efficiency and productivity, including developing Excel database to track and reconcile inventory by identifying when and why products were used on a daily basis
- Hired new talents and trained co-workers to collaborate effectively to meet department and company goals
- Promoted to Warehouse Supervisor from Warehouse Assistant
- Constantly overlooking operations and actively on the floor as needed
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Education
General Education Coursework - BASIC COURSES
PIMA COMMUNITY COLLEGE
Tucson, AZ05-2002
Skills
- Warehouse Leadership
- Strategic Planning
- Inventory Management
- Loss Prevention
- Training & Development
- Program Planning & Management
- Workforce Optimization
- Process Improvement
- Partnership Development
- Customer Service
- Resource Management
- Sales Strategies
- Report Generation
- Vendor Relations
- Scheduling
- Safety Awareness And Prevention
- Business Development
- Purchase Orders
- Cycle Counts
- Cost Savings
- Auditing
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Verbal/written communication
- Sales management
- Staff Training
Timeline
Branch Manager
PGW Autolass
09.2018 - Current
Warehouse Supervisor
ECHO STAR
10.2008 - 10.2018
General Education Coursework - BASIC COURSES
PIMA COMMUNITY COLLEGE