Mario Alberto Ramos Jr.
Mission
Summary
Accomplished leader with expertise in team leadership, customer control and working well under pressure, currently at Whataburger. Enhanced customer service standards and optimized labor efficiency, boosting productivity by 20%. Developed strategic marketing initiatives at Lubys, increasing brand visibility. Skilled in relationship building and decision-making, driving business growth and fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Manager
Whataburger
06.2021 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor efficiency during peak hours.
- Implemented training programs, enhancing team performance and customer service standards.
- Analyzed sales reports to identify trends, informing inventory management decisions.
- Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
- Conducted performance evaluations, providing constructive feedback to promote employee development and retention.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
Marketing Manager
Lubys
2016 - 2021
- Developed and executed comprehensive marketing strategies to enhance brand visibility.
- Managed digital marketing campaigns across various platforms, increasing audience engagement.
- Analyzed market trends and consumer behavior to inform strategic planning initiatives.
- Collaborated with cross-functional teams to align marketing efforts with business objectives.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
High School Diploma -
La Joya High School
La Joya, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Relationship building
- Project management
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Manager
Whataburger
06.2021 - Current
Marketing Manager
Lubys
2016 - 2021
High School Diploma -
La Joya High School