MARIO ANDRES BETANCOURT MARTINEZ
Las Vegas,USA
Summary
Dynamic and customer-focused professional with experience in food and beverage companies. Proven ability to enhance service flow and maintain cleanliness under pressure. Bilingual in English and Spanish, skilled in problem-solving and team collaboration, ensuring exceptional customer experiences and efficient operations. Professional with a background experience in aviation service industry in Colombia, known for high productivity and efficiency in task completion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
barista and cashier
Donutique
Las Vegas, Nevada
08.2025 - Current
- Provided exceptional service by assisting customers with product inquiries.
- Collaborated with team to streamline checkout processes, reducing wait times.
- Operated effectively under pressure to maintain service quality.
Barista and Cashier
Zeppola Cafe
Las Vegas, NV
10.2023 - 10.2025
- Crafted various coffee varieties.
- Designed visually appealing decorative coffees.
- Collaborated with team members to ensure smooth service flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Busser and Runner
Sapporo
Las Vegas, NV
08.2023 - 11.2023
- Assisted servers by promptly delivering food and beverages to guests.
- Supported team members during busy shifts to enhance service flow.
Cooking Specialist
Berkshire Hills Summer Camp
Copake, NY
06.2023 - 08.2023
- Trained junior staff on food safety protocols and cooking techniques.
- Developed engaging cooking lessons for campers to enhance culinary skills.
- Maintained positive relationships with campers through interactive cooking activities.
Education
Certificate of Technical Studies - Flight Attendant
Escuela Colombiana De Hotelería Y Turismo "Ecotet"
BOGOTÁ, COLOMBIA09-2020
Post-Secondary Certificate - Service Management For Airlines, Tourism And Hotel
Escuela Colombiana De Hotelería Y Turismo "Ecotet"
BOGOTÁ, COLOMBIA09-2020
Commercial High School -
I.E.D JOHN.F. KENNEDY
ARBELAEZ, COLOMBIA12.2017
Post-Secondary Certificate - Accounting For Financial Transactions
SENA
ARBELAEZ, COLOMBIA11-2017
Skills
- Fluent in English and Spanish
- In-flight service
- Safety protocols
- Emergency procedures
- Attention to detail
- Passenger guidance
- Food and beverage service
- Checkout processing
- Cleanliness maintenance
- Team collaboration
- Problem solving
- Adaptability under pressure
- Time management
- Customer service and support
Licenses
Colombian Flight Attendant License # TCP-1003614255
Certification
Sarah Records
Assistant Manager, Zeppola Cafe
(702) 576-1774
Sarah@zeppolacafe.com
Nancy Orozco
General Manager, Donutique
(702) 533-2820
Nancy@donutique.com
Assistant Manager, Zeppola Cafe
(702) 576-1774
Sarah@zeppolacafe.com
Nancy Orozco
General Manager, Donutique
(702) 533-2820
Nancy@donutique.com
Timeline
barista and cashier
Donutique
08.2025 - Current
Barista and Cashier
Zeppola Cafe
10.2023 - 10.2025
Busser and Runner
Sapporo
08.2023 - 11.2023
Cooking Specialist
Berkshire Hills Summer Camp
06.2023 - 08.2023
Certificate of Technical Studies - Flight Attendant
Escuela Colombiana De Hotelería Y Turismo "Ecotet"
Post-Secondary Certificate - Service Management For Airlines, Tourism And Hotel
Escuela Colombiana De Hotelería Y Turismo "Ecotet"
Commercial High School -
I.E.D JOHN.F. KENNEDY
Post-Secondary Certificate - Accounting For Financial Transactions
SENA