Marioara Laura Oltean
Macomb,MI
Summary
Dynamic Sr. Bank Manager with proven expertise in team management, sales strategy, and customer relationship management. Committed to driving sales results and developing talent within the banking sector.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Bank Manager-Vice President
Comerica Bank
Macomb, MI
10.2021 - Current
- Exceeded sales goals by upselling and cross-selling within existing client base and attracting new business.
- Established performance standards to enhance sales results for staff members.
- Managed a team of ten direct reports and oversaw human resources functions such as recruitment, employee relations, training, and benefits administration.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Collaborated with business partners in expanding value to existing customer relationships.
- Conducted business development calls, and participated in community networking events.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Collaborated with senior leadership to shape long-term strategic planning initiatives.
Banking Center Manager II
Comerica Bank
Chesterfield, Clinton Twp, Cypress, Sterling Hts, MI and CA
08.2015 - 10.2021
- Developed and led high-performing team focused on achieving sales and service objectives.
- Supervised daily banking operations and ensured compliance with regulations.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Developed marketing campaigns to promote the bank's services within the local community.
- Delivered bank-wide process flows for sales, originations, closing, and servicing activities, identifying applicable regulations, risks, controls, and opportunities for improvement.
- Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
Retail Personal Banker II
Comerica Bank
Grosse Pointe Woods, Michigan
05.2019 - 12.2019
- Increased branch sales and portfolio growth by recommending tailored financial products to prospective customers.
- Performed financial assessments to identify and recommend suitable banking solutions for clients.
- Informed clients about various financial products and services to enhance their banking experience.
- Assisted customers with account inquiries and banking transactions.
- Trained new staff on company policies and customer service protocols.
Assistant Manager I and II
Comerica Bank
Chesterfield and Roseville, MI
02.2011 - 08.2015
- Coordinated team efforts to maintain compliance with regulatory standards and guidelines.
- Collaborated with management on strategic initiatives that enhanced branch performance.
- Collaborated with management to develop strategic plans that aligned with business goals.
- Facilitated training sessions for new employees on bank policies and procedures.
- Supported marketing campaigns that attracted new clients and improved retention of existing accounts.
Retail Personal Banker I and II
Comerica Bank
Troy and Shelby Twp, MI
10.2001 - 02.2011
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Conducted financial assessments to identify and recommend tailored products for clients.
- Processed loan applications and compiled required documentation for timely approvals.
- Assisted clients with account openings and addressed banking inquiries to enhance customer satisfaction.
- Educated customers on digital banking tools and services.
Customer Service Representative
Comerica Bank
Troy, MI
10.2000 - 10.2001
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
- Guided customers through product features and benefits confidently.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Documented customer interactions and transactions accurately, supporting efficient service delivery.
Education
Associate of Science - General Business
Macomb Community College
Macomb, MI05-2005
Associate of Science - General Studies
Macomb Community College
Macomb, MI12-2003
Some College (No Degree) - Foreign Languages And Literatures, English&Italian
Spiru Haret University
Bucharest, RomaniaSkills
- Team management and leadership
- Staff development
- Training and mentoring
- Business development
- Customer relationship management
- Sales strategy
- Financial assessment
- Sales and marketing leadership
- Operations management
Languages
Romanian
Native/ Bilingual
Italian
Limited
Certification
Life, Accident & Health Insurance License (held between 3/1/2005 and 1/1/2015)
Affiliations
Talent and Attraction Chair Board Member of the Comerica Bank European Connection Employee Resource Group (January 2021 to December 2024)
References
References available upon request.
Timeline
Sr. Bank Manager-Vice President
Comerica Bank
10.2021 - Current
Retail Personal Banker II
Comerica Bank
05.2019 - 12.2019
Banking Center Manager II
Comerica Bank
08.2015 - 10.2021
Assistant Manager I and II
Comerica Bank
02.2011 - 08.2015
Retail Personal Banker I and II
Comerica Bank
10.2001 - 02.2011
Customer Service Representative
Comerica Bank
10.2000 - 10.2001
Associate of Science - General Business
Macomb Community College
Associate of Science - General Studies
Macomb Community College
Some College (No Degree) - Foreign Languages And Literatures, English&Italian
Spiru Haret University