MARIO F. NUNEZ
Palm Springs,CA
Summary
With over 5 years of experience in the hotel industry, I have had the opportunity to support efforts in minimizing losses, enhancing security measures, and creating a safer environment for both guests and staff. While I have developed skills in loss prevention strategies, investigations, and cross-department collaboration, I am always eager to learn and improve. Fluent in Spanish, I strive to communicate effectively and provide excellent customer service. I am committed to working collaboratively with my team to continually enhance the guest experience while safeguarding hotel assets. I look forward to growing professionally and contributing to the ongoing success of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
JW Marriott Desert Springs Resort & Spa
09.2022 - Current
- Coordinated employee schedules to provide adequate staff coverage
- Managed daily workloads by organizing schedules and delegating tasks
- Implemented company policies and procedures consistently amongst staff members
- Managed team of employees, providing guidance and support for their professional development
- Managed lost and found and decreased the amount of un accounted for lost and found items.
Loss Prevention Officer
JW Marriott Desert Springs Resort and Spa
12.2021 - 09.2022
- Completed incident reports, properly documenting involved parties
- Trained new loss prevention officers on company policies, procedures, and tactics
- Conducted routine inspections of security systems and equipment for optimal functioning
- Conducted random bag checks at entrances and exits to deter theft
Loss Prevention Officer
Renaissance Esmeralda Resort and Spa
06.2019 - 04.2021
- Completed incident reports, properly documenting involved parties
- Monitored property, staying alert to signs of suspicious activity and persons
- Trained new loss prevention officers on company policies, procedures, and tactics
- Responded promptly to emergency situations, such as medical incidents or altercations among customers or employees
Loss Prevention Officer
JW Marriott Desert Springs Resort and Spa
01.2019 - 04.2019
- Used onsite surveillance equipment to monitor for theft and safety concerns
- Completed incident reports, properly documenting involved parties
- Responded promptly to emergency situations, such as medical incidents or altercations among customers or employees
- Trained new hires on effective usage of surveillance cameras and TVs
Education
High School Diploma -
Perris High School
06.2015
Skills
- Organizational skills
- Problem-solving abilities
- Time management
- Team motivation
- Professional Demeanor
- Multitasking
Certification
- First Aid Certified
- CPR Certified
- Guard Card
- Certified Lodging Security Supervisor American Hotel & Lodging Association 2023
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
JW Marriott Desert Springs Resort & Spa
09.2022 - Current
Loss Prevention Officer
JW Marriott Desert Springs Resort and Spa
12.2021 - 09.2022
Loss Prevention Officer
Renaissance Esmeralda Resort and Spa
06.2019 - 04.2021
Loss Prevention Officer
JW Marriott Desert Springs Resort and Spa
01.2019 - 04.2019
- First Aid Certified
- CPR Certified
- Guard Card
- Certified Lodging Security Supervisor American Hotel & Lodging Association 2023
High School Diploma -
Perris High School
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