MARION BURKS
Duson,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
AT&T
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined call response times for improved customer experience through effective communication techniques
- Maintained a high level of product knowledge to provide accurate information and support to customers
- Contributed to team success, consistently achieving call center performance metrics.
Safety Attendant
Onpoint Industrial Services
01.2020 - 08.2020
- Improved workplace safety by conducting regular inspections and identifying potential hazards
- Reduced accident rates by implementing effective safety protocols and procedures
- Enhanced employee knowledge on safety practices through comprehensive training sessions
- Ensured compliance with OSHA regulations by maintaining accurate records and documentation.
Customer Service Representative
Alorica
07.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records.
Sales Associate
Stage Stores
07.2014 - 03.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Skills
- Data Entry
- Customer Service
- Upselling
- Promotional Support
- Multi-Tasking Strength
- Professional Demeanor
- Problem Solving
- Outbound/Inbound Calls
- Microsoft Word
- Technical Expertise
Certification
- TWIC
- CPR/First Aid
Timeline
Customer Care Representative
AT&T
03.2023 - 12.2023
Safety Attendant
Onpoint Industrial Services
01.2020 - 08.2020
Customer Service Representative
Alorica
07.2016 - 03.2019
Sales Associate
Stage Stores
07.2014 - 03.2016
- TWIC
- CPR/First Aid