Hobbies:
- Gardening, Exercising, Golfing, Travelling, Knitting, Spending time with friends and family
Volunteer Work:
- Girl Scout Troop Leader, CCD Teacher at Our lady of The lake Parish (Halifax, MA)
Marion Heath
Halifax,MA
Summary
Dynamic Economic Assistance Supervisor with a proven track record in staff management, problem-solving, and enhancing productivity. Dedicated to fostering team collaboration and improving service delivery through effective mentoring and training programs.
Overview
2027
2027
years of professional experience
Work History
Economic Assistance Supervisor
Commonwealth of Massachusetts
Brockton, MA
09.2009 - 06.2026
- Oversaw daily operations to ensure compliance with state regulations and policies.
- Mentored team members to enhance productivity and improve service delivery.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced delays.
- Coordinated interdepartmental communication to foster collaboration on projects.
- Evaluated team performance, providing constructive feedback for continuous improvement.
- Managed conflict resolution, ensuring a positive work environment among staff members.
- Conducted regular audits to maintain quality standards and adherence to procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Town Election Worker
Town Of Halifax
Halifax, MA
05.2007 - 12.2020
- Serve as a frontline election official responsible for verifying voter eligibility and facilitating an efficient, accurate, and compliant check-in process on Election Day.
- Ensure all procedures follow Massachusetts election laws and local regulations, while maintaining a professional, nonpartisan environment for voters.
- Conducted post-election evaluations, identifying areas for process improvement and efficiency gains.
- Checked records for accuracy and completeness, and corrected errors.
Economic Assistance Cash Worker
Commonwealth of Massachusetts
Plymouth, MA
07.1985 - 09.2009
- Manage a high-volume caseload of clients receiving services from means tested government programs.
- Conduct in-depth interviews to assess eligibility in accordance with state and federal regulations.
- Process applications and eligibility reviews in compliance with mandated timeframes.
- Verify income, assets, household composition, and other eligibility factors using internal and external data sources.
- Maintain comprehensive, accurate case records to ensure compliance and quality control standards.
- Provide compassionate customer service to a diverse population, including elderly and disabled, low-income and immigrant communities.
Substitute Teacher - Elementary
Silver Lake School District and Whitman-Hanson School District
Hanson, Halifax, Kingston, Plympton And Whitman, M
1997 - 06.2006
- Assisted students in mastering subject material and preparing for tests.
- Monitored student behavior and administered discipline as needed.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Enhanced student engagement by implementing interactive teaching methods.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Sociology/Business
Bridgewater State University
Bridgewater, MACertificate #377548 - Elementary Education
Bridgewater State University
Bridgewater, MA11.2002
Skills
- Staff management
- Customer service
- Microsoft Office
- Basic Spanish
Interests
Timeline
Economic Assistance Supervisor
Commonwealth of Massachusetts
09.2009 - 06.2026
Town Election Worker
Town Of Halifax
05.2007 - 12.2020
Economic Assistance Cash Worker
Commonwealth of Massachusetts
07.1985 - 09.2009
Substitute Teacher - Elementary
Silver Lake School District and Whitman-Hanson School District
1997 - 06.2006
Bachelor of Science - Sociology/Business
Bridgewater State University
Certificate #377548 - Elementary Education
Bridgewater State University