MARION HIXON
Spring,Texas
Summary
Dynamic operations professional with over 50 years of extensive experience in the HVAC industry, adept at navigating routine and complex business challenges through innovative and resourceful strategies. Proven leader recognized for dedication and hard work, consistently streamlining operations to enhance efficiency and drive results. Expertise in leveraging tools like ServiceTitan to optimize workflows and improve service delivery. Committed to fostering a culture of excellence and continuous improvement within teams.
Overview
33
33
years of professional experience
Work History
Operations Specialist
Ideal Air, Heating And Cooling
Katy, TX
06.2020 - Current
- Developed strong customer relationships to drive sales and enhance client satisfaction.
- Leveraged product knowledge to educate customers and facilitate informed purchasing decisions.
- Trained new staff on sales techniques, customer service standards, and operational procedures.
- Monitored competitor activities to adjust sales tactics and maintain market competitiveness.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Resolved customer complaints in professional and timely manner.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Installation Manager
Abacus
Houston, TX
06.2019 - 06.2020
- Oversaw installation processes ensuring compliance with safety and quality standards.
- Led cross-functional teams to enhance operational efficiency in residential installations.
- Created comprehensive training modules for new technicians, aimed at accelerating skill acquisition and integration.
- Implemented process improvements that reduced installation time and enhanced customer satisfaction.
- Managed installation projects, ensuring adherence to timelines and quality standards.
- Monitored inventory levels of installation materials, improving supply chain efficiency.
- Analyzed service reports to identify areas of improvement.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and created price book in Service Titan.
Assistant A/C Manager
AMERICAN RESIDENTIAL SERVICE/RESCUE ROOTER
Houston, Texas
01.2014 - 06.2019
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Confer with company officials to develop methods and procedures to increase sales.
- Review sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement.
- Direct and coordinate budget activities to increase efficiency.
- Coordinated inventory management processes to maintain essential supplies for operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Operations Manager
HOME COMFORT SOLUTIONS/ONE HOUR AIR
Houston, Texas
01.2008 - 11.2013
- Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
- Direct and coordinate activities of departments concerned with the pricing and sales.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organizations financial and budget activities to increase efficiency.
- Determine parts and equipment to be sold, and set pricing.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented training programs to develop staff competencies and improve service quality.
- Streamlined operational processes to enhance efficiency and productivity across multiple departments.
Installation Manager
AMERICAN RESIDENTIAL SERVICE
Houston, Texas
01.1994 - 01.2008
- Manage staff, preparing work schedules and assigning specific duties.
- Directed and coordinated organizational budget activities to enhance operational efficiency.
- Assessed staffing needs and executed recruitment, hiring, and training processes for new employees.
- Managed cross-functional teams, focusing on improving operational efficiency in residential installation projects.
- Coordinated with suppliers and subcontractors to streamline project timelines and resource allocation.
- Established key performance indicators to monitor project success and drive accountability across departments.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
Education
High School Diploma -
Sam Houston High School
Houston, TexasSkills
- Certified Forklift Trainer
- Project management
- Operational efficiency
- Planning and coordination
- Service Titan
Timeline
Operations Specialist
Ideal Air, Heating And Cooling
06.2020 - Current
Installation Manager
Abacus
06.2019 - 06.2020
Assistant A/C Manager
AMERICAN RESIDENTIAL SERVICE/RESCUE ROOTER
01.2014 - 06.2019
Operations Manager
HOME COMFORT SOLUTIONS/ONE HOUR AIR
01.2008 - 11.2013
Installation Manager
AMERICAN RESIDENTIAL SERVICE
01.1994 - 01.2008
High School Diploma -
Sam Houston High School