Marion Howell
Dover,DE
Summary
Experienced cashier and customer service representative with a strong foundation in billing support, refund processing, and account updates. Skilled in clear communication, attention to detail, and calm problem solving in fast-paced settings. Focused on delivering accurate service and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Cashier
Hobby Lobby
Dover, Delaware
12.2021 - Current
- Processed customer transactions at Hobby Lobby registers with accuracy and care.
- Greeted customers and provided friendly service throughout checkout at Hobby Lobby.
- Handled cash, credit, and gift card payments following store procedures.
- Reviewed returns and exchanges while following Hobby Lobby policy guidelines.
- Assisted customers with product location and store questions on the sales floor.
- Maintained clean checkout areas and restocked nearby supplies at Hobby Lobby.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted management with various tasks to support store operations.
- Restocked shelves with merchandise to ensure product availability for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Customer sevice representative
PTI
Dover, DE
04.2023 - 09.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported customer calls and emails for PTI service questions.
- Helped resolve billing concerns using PTI account records and policy guidelines.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Escalated complex complaints to PTI supervisors and support teams for timely resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
EKG Certifiction
Delaware Technical Community College
DE06-2020
Associate of Science - Medical Assistant
Delaware Technical And Community College
Wilmington, DE05-2012
Skills
- Payment processing
- Cash handling
- Refund processing
- Register balancing
- POS operation
- Transaction support
- Inventory management
- Merchandise stocking
- Product restocking
- Customer service
- Attention to detail
- Problem solving
- Multitasking and organization
- Clear communication
overall
- I am a hard worker, punctual an do not call out .
- I am reliable
- I learn quickly and I love learning new things
- I take the feelings of others into consideration and include others when applicable to a project.
Timeline
Customer sevice representative
PTI
04.2023 - 09.2026
Cashier
Hobby Lobby
12.2021 - Current
EKG Certifiction
Delaware Technical Community College
Associate of Science - Medical Assistant
Delaware Technical And Community College