Marion Miller
Temecula,CA
Summary
Dynamic administrative professional with a proven track record at Exceed, excelling in customer service and data entry. Recognized for enhancing office efficiency and resolving conflicts with empathy, fostering strong client relationships. Adept at managing sensitive information while ensuring accurate record-keeping and maintaining confidentiality.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Exceed
07.2007 - 04.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Goodwill
02.1996 - 01.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Sears Department Store
01.1992 - 03.1996
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associate of Arts - Behavorial Science
MSJC
Menifee, CA05-2021
Some College (No Degree) - Computer And Information Systems
MSJC
MSJC05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Exceed
07.2007 - 04.2009
Customer Service Representative
Goodwill
02.1996 - 01.1998
Office Assistant
Sears Department Store
01.1992 - 03.1996
Associate of Arts - Behavorial Science
MSJC
Some College (No Degree) - Computer And Information Systems
MSJC
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