Marion Sonner
Walden,NY
Summary
Customer-focused professional with strong experience in high-volume, fast-paced environments. Strong understanding of human behavior and interpersonal dynamics provided by educational background. Skilled in conflict resolution while maintaining composure and prioritizing safety and service under pressure. Adept at creating positive guest experiences through efficient teamwork and clear communication. Seeking to apply customer service expertise and safety knowledge in a flight attendant role.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Hudson Taco - Cosimo's Restaurant Group
Newburgh, NY
05.2025 - Current
- Delivered exceptional customer service in a fast-paced upscale environment to make customers feel welcomed and satisfied.
- Assisted guests with menu selections, confidently upsold specials, and trained on dietary restrictions and alternatives.
- Contributed to team success by assisting fellow servers and expos, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly under high pressure to maintain service standards.
Restaurant Server
Frank's Pizza
Newburgh, NY
07.2023 - 07.2025
- Provided attentive service while multitasking high volume dine-in and takeout orders.
- Addressed customer concerns professionally, ensuring immediate resolution to gain customer satisfaction.
- Maintained dining area cleanliness to be prepared for service.
- Assisted in training new hires on restaurant functions, guest satisfaction and service, and food menu items.
Campus Center Connections Info Desk
University at Albany Campus Center Management
Albany, NY
08.2022 - 05.2023
- Assisted diverse guests in person or over the phone providing clear directions and information
- Multitasked and managed high foot traffic while maintaining efficiency.
- Collaborated with team on event setup and monitoring event arrangements.
- Responsible for maintaining policy and knowledge of guest safety in an event of an emergency.
Education
Bachelor of Arts - Psychology
University At Albany, SUNY
Albany, NY05-2026
Skills
- Strong Guest Engagement in High Volume Environments
- High-Pressure Customer Service
- Team Coordination and Clear Communication
- Conflict Resolution and De-escalation
- Guest Safety and Emergency Awareness
Timeline
Restaurant Server
Hudson Taco - Cosimo's Restaurant Group
05.2025 - Current
Restaurant Server
Frank's Pizza
07.2023 - 07.2025
Campus Center Connections Info Desk
University at Albany Campus Center Management
08.2022 - 05.2023
Bachelor of Arts - Psychology
University At Albany, SUNY