Marion Townsend
Jacksonville,FL
Overview
4
4
years of professional experience
Work History
Call Center Representative
State Farm
8900 Prominence Pkwy, Jacksonville, FL 32256
02.2024 - 02.2025
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions, ensuring accurate record-keeping and follow-up actions.
- Developed knowledge of insurance products, facilitating tailored solutions for customer needs.
- Collaborated with team members to enhance service delivery and streamline call handling processes.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Cashier
Whataburger
8840 Beach Blvd, Jacksonville, FL 32216
06.2023 - 10.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized front counter to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Safety food precaution
Housekeeper
Home2 Suites by Hilton Hotel
600 Park St, Jacksonville, FL 32204
05.2023 - 12.2023
- Managed daily housekeeping operations to maintain high standards of cleanliness and guest satisfaction.
- Conducted thorough inspections to ensure compliance with quality assurance protocols.
- Trained new staff on cleaning procedures and safety guidelines to enhance team efficiency.
- Implemented inventory control measures for cleaning supplies, reducing waste and costs.
- Provided exceptional customer service by addressing guest inquiries and resolving issues swiftly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Loader and Unloader
UPS Warehouse
4255 James E Casey Dr, Jacksonville, FL 32219
08.2022 - 05.2023
- Operated forklifts and pallet jacks for efficient loading and unloading of packages.
- Followed safety protocols to ensure a secure work environment during high-volume operations.
- Collaborated with team members to streamline package sorting processes for improved efficiency.
- Inspected incoming and outgoing shipments for accuracy, minimizing discrepancies in orders.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
Package Handler
Amazon Warehouse
4948 Bulls Bay Hwy, Jacksonville, FL 32219
02.2021 - 08.2022
- Sorted and organized packages for efficient processing and shipment.
- Operated material handling equipment to transport goods within warehouse.
- Conducted quality checks to ensure accuracy of package contents before dispatch.
- Collaborated with team members to optimize workflow and reduce delays.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Moved furniture and boxes using utility dolly and truck ramp.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
Education
High School Diploma -
Jean Ribault High School
3701 Winton Dr, Jacksonville, FL 3220806-2021
Timeline
Call Center Representative
State Farm
02.2024 - 02.2025
Cashier
Whataburger
06.2023 - 10.2024
Housekeeper
Home2 Suites by Hilton Hotel
05.2023 - 12.2023
Loader and Unloader
UPS Warehouse
08.2022 - 05.2023
Package Handler
Amazon Warehouse
02.2021 - 08.2022
High School Diploma -
Jean Ribault High School