Marion Wren
Owatonna,MN
Summary
Seasoned Kitchen Manager with a proven track record at Basilleo's Pizza, enhancing customer satisfaction and streamlining operations. Skilled in menu development and fostering teamwork, I excel in high-volume dining environments. Achieved rapid service times through effective strategic planning, demonstrating strong verbal communication and leadership.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
Basilleo's Pizza
08.2021 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
PCA
Unity House
09.2020 - 04.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Shift Manager
Arbys Resturant
06.2016 - 08.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Faribault High School
Faribault, MN06.2018
Skills
Menu development
Order delivery practices
First aid knowledge
High-volume dining
Strategic planning
Verbal and written communication
Safe food handling
Timeline
Kitchen Manager
Basilleo's Pizza
08.2021 - Current
PCA
Unity House
09.2020 - 04.2021
Shift Manager
Arbys Resturant
06.2016 - 08.2020
Faribault High School