Marion Abigail Basa
Reno,NV
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
FOH Store Associate
Panda Express
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Brand Ambassador (Sales Associate)
American Eagle Outfitters, Inc
06.2022 - 05.2023
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Store Associate
In-N-Out Burger
07.2021 - 04.2022
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Correctly took orders and operated cash register in a fast-paced environment
- Wipe down tables. cleaned food-prep areas and cooking areas, and restocked condiments and supplies to maintain a comfortable and clean environment for customers
- Operated store equipment such as slicers and computer terminals
- Trained newly-hired associates
- Correctly handed out orders at the counter as well as at the drive-through window
- Took initiative to find extra tasks when scheduled duties were completed
Education
No Degree - Nursing
University of Nevada, Reno
Reno, NV05.2027
Skills
- Team Collaboration
- Parent Communication
- Customer Service
- Conflict Resolution
- Intermediate Speaking Level in Tagalog
- Organization
- Multitasking
Volunteer Work
- Little Flower School Choir Director
- National Honor Society (NHS)
- Volunteer at St. Vincent's Kitchen
- Letters For Rose Club
- Sodality Club
- Reno Alliance For Free Tutoring
- Cancer Kids First
- Operation Christmas Child - Samaritan's Purse
- Little Flower School Ice Cream Social
- Little Flower School Fall Festival
- Babysitter
- Kids Ministry Leader for 2nd/3rd graders at Summit Christian Church
- Middle School Ministry Leader for 7th grade girls at Summit Christian Church
Timeline
FOH Store Associate
Panda Express
06.2023 - Current
Brand Ambassador (Sales Associate)
American Eagle Outfitters, Inc
06.2022 - 05.2023
Store Associate
In-N-Out Burger
07.2021 - 04.2022
No Degree - Nursing
University of Nevada, Reno