MARIO RESUREX DOURADO
16001 COTILLION DR. APT # 702. HOUSTON,TX
Summary
Dynamic professional with extensive experience in customer service and safety compliance, notably at Excelsior Transportation Inc. Proven ability in route navigation and vehicle maintenance, ensuring passenger satisfaction and safety. Recognized for effectively managing emergency situations while delivering exceptional service, contributing to a positive travel experience for all clients. Reliable Limo Driver known for high productivity and efficiency in task completion. Possess specialized skills in route planning, client communication, and vehicle maintenance, ensuring smooth operations and client satisfaction. Excel in time management, adaptability, and professionalism, making every journey safe and enjoyable for passengers.
Overview
12
12
years of professional experience
Work History
LIMO DRIVER
EXCELSIOR TRANSPORTATION INC
KATY, TX
04.2025 - 04.2025
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.
- Notified dispatchers or company mechanics of vehicle problems.
- Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
- Provided assistance in navigating unfamiliar routes or locations upon request from passengers.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Determined appropriate fare amounts, accepted payments, and issued receipts.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Responded to specific locations at designated times to handle customer reservations.
- Handled emergency situations calmly and followed protocol for passenger safety.
Convenience Store Clerk
FUEL EXPO 10
HOUSTON, TX
08.2019 - 03.2025
- Followed company security procedures for handling large sums of money.
- Greeted customers promptly and responded to questions.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Passenger Service Assistant
HEATHROW
HOUNSLOW, LONDON ENGLAND
07.2013 - 07.2019
- Conducted security screenings of passengers entering the terminal area following TSA guidelines.
- Ensured all relevant paperwork was accurately filled out before each flight departed.
- Provided wheelchair assistance to disabled passengers as needed.
- Verified passenger identification documents for international travel.
- Controlled door access, opening and closing on time and maintaining safety.
- Inspected carry-on items for prohibited items or hazardous materials before allowing them aboard aircraft.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
Education
Some College (No Degree) - COMMERCE
GUARDIAN ANGEL HIGHER SECONDARY
GOA INDIASkills
- Vehicle maintenance
- Route navigation
- Safety compliance
- Customer service
- Payment processing
- Emergency response
Languages
English
Professional
Hindi
Limited
KONKANI
Full Professional
Spanish
Elementary
Timeline
LIMO DRIVER
EXCELSIOR TRANSPORTATION INC
04.2025 - 04.2025
Convenience Store Clerk
FUEL EXPO 10
08.2019 - 03.2025
Passenger Service Assistant
HEATHROW
07.2013 - 07.2019
Some College (No Degree) - COMMERCE
GUARDIAN ANGEL HIGHER SECONDARY