Marisa Aguirre
Fort Worth,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated admin professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the team and operation.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Administrator
FedEx Ground
11.2020 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Provided answers to customer questions via phone and email, typically within 48 hours.
- Supports ability for timely delivery by performing address searches/corrections through various sources.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Training employees in pulling necessary reports and on how to enter Delivery Records.
- Training new hires on the dock on how to do proper processes for address corrections, getting packages to the appropriate trucks, and also getting premium service packages out in a timely manner.
- Motivated and trained employees to maximize team productivity.
Childcare Teacher
Childcare Network
03.2017 - 11.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
Department Manager
Stater Brothers
06.2006 - 03.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Handling money orders, employee paperwork, and processing incoming store invoices.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Stater Brothers
06.2006 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Courtesy Clerk
Stater Brothers
06.2006 - 03.2015
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 60 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
No Degree -
Riverside City College
Riverside, CAHigh School Diploma -
Corona High School
Corona, CA06.2006
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Telephone Etiquette
- Staff Support
- Management
- Goal Setting
Timeline
Operations Administrator
FedEx Ground
11.2020 - Current
Childcare Teacher
Childcare Network
03.2017 - 11.2020
Department Manager
Stater Brothers
06.2006 - 03.2015
Assistant Manager
Stater Brothers
06.2006 - 03.2015
Courtesy Clerk
Stater Brothers
06.2006 - 03.2015
No Degree -
Riverside City College
High School Diploma -
Corona High School