Marisa Alvarez
Los Banos,CA
Summary
Eager to absorb new information quickly and always looking ahead, thrives in a collaborative team environment. Forward-thinking mindset anticipates challenges and proactively seeks solutions, making a valuable asset to any organization. Strong emphasis on teamwork and passion for continuous growth, dedicated to contributing positively to team and company success.
Overview
11
11
years of professional experience
Work History
Service Advisor/Writer
Gilroy Chevrolet Cadillac
06.2019 - Current
- I am currently the lead service advisor for Gilroy Chevrolet and have experience using Tekion and CDK service systems. I am responsible for handling day to day direct payments from customers as well as handling as processing invoices from vendors and third party companies for vehicle repairs as well as keeping clients informed on the progress of repairs.
Store Manager
O'Reilly Auto Parts
08.2016 - 01.2019
- I started out as a parts specialist and quickly moved up to Assistant manger and then a Store Manager where i handled inventory management and processed warranty claims for parts , processed daily deposits and maintained commercial charge accounts and billing reconciliation , sold various items to customers, as well as made sure all store operations were run smoothly and efficiently amongst employees.
Cashier
Walgreens
08.2014 - 06.2015
Education
Some college -
Gavilan College
Gilroy, CA06.2016
High school - General education
Gilroy high school
Gilroy, CA06.2014
Skills
- Inventory
- Key Holder
- Team Building
- Cash Handling
- Scheduling and payroll
- Training
- Customer Service Skills, Knowledgeable in parts specifically for Gm and General Diagnostics (7 years)
- Customer Service
- Sales
- Operations
- Auto Estimating and vehicle assessment
- Management
- Computer skills
- Customer relationship management
- Documentation and reporting
- Repairs scheduling
- Data processing
- Data entry
- Warranty claims process management
- Program follow-up and assessment
- Customer consulting and retention
Timeline
Service Advisor/Writer
Gilroy Chevrolet Cadillac
06.2019 - Current
Store Manager
O'Reilly Auto Parts
08.2016 - 01.2019
Cashier
Walgreens
08.2014 - 06.2015
High school - General education
Gilroy high school
Some college -
Gavilan College
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